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Unable to open an attachment in email

Discussion in 'Software Apps' started by Dave H, Jan 9, 2008.

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  1. Dave H Newcomer, in training

    Hya everyone well here I have another problem. I was sent an email with an attachment which is in microsoft excel. I cannot open the attachment. I get an error message stating 'This file does not have a programme associated with it for performing this action. Create an association in the folder options control panel.' I use microsoft works in windows xp home. Can anyone advise.
    Dave H, Jan 9, 2008
    #1

  2. kimsland Ex-TechSpotter

    kimsland, Jan 9, 2008
    #2

  3. jobeard TechSpot Ambassador

    First ask yourself; Can I open an *.xls document with a double click and get Excel running?
    1. If not, then you need Excel to be the default document processor OR install an Excel Viewer.
    2. If so, then your email reader is not launching Excel properly

    for case [1], if you're brave enough:
    HKEY_CLASSES_ROOT\.xls\PersistentHandler\(default)->{98de59a0-d175-11cd-a7bd-00006b827d94}

    there are other Class Root keys but this is the primary.
    jobeard, Jan 9, 2008
    #3
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