TechSpot

Unable to open control panel

By Tarhar
Aug 28, 2007
  1. Hi, im new here, I've just wanted some help.
    I cant open my control panel and add /remove programs, when i click on it it gives me an error :"The operations has been canceled due to the restrictions in effects on this computer.Please contact your system Administrator"

    And i'm the administrator !!:eek:
     
  2. Rik

    Rik Banned Posts: 4,985

    You need to have a read of this - If your system is infected. Read this before deciding whether to CLEAN or REFORMAT.

    Then if you should wish to proceed with cleaning your system you need to go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT and AVG Antispyware logs as ATTACHMENTS into this thread, only after doing the above.


    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    Ok im in Step 11, and there is no rootkit.
    do i continue and do step 12 or do i skip it ?
     
  4. Rik

    Rik Banned Posts: 4,985

    Just work your way through the list and do as much as you can.

    Please remember to post your AVG Antispyware log as well as your HJT log when done.


    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    Ok id did it here are the Combofix and HJT logs.

    what exacly i will do with the threat in AVG anti-spyware
     

    Attached Files:

  6. Rik

    Rik Banned Posts: 4,985

    Did avg antispyware find anything, i'd like to see a log from it.

    Refer to http://www.techspot.com/vb/topic67970.html if you have any problems.



    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    the AVG Anti-spyware log
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    Delete all files in AVG Antispyware quarantine.

    1. Please download The Avenger by Swandog46 from HERE. Save it to your Desktop and extract it.

    2. Download the attached avengerscript.txt and save it to your desktop

    Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

    3. Now, start The Avenger program by double clicking on its icon on your desktop.

    Under "Script file to execute" choose "Load script from file".
    Now click on the folder icon which will open a new window titled "open Script File"
    navigate to the file you have just downloaded, click on it and press open
    Now click on the Green Light to begin execution of the script
    Answer "Yes" twice when prompted.

    4. The Avenger will automatically do the following:

    It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
    On reboot, it will briefly open a black command window on your desktop, this is normal.
    After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
    The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

    5. Please attach the content of c:\avenger.txt into your reply, as well as a fresh HJT and Combofix log.

    Regards Howard :wave: :wave:

    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     

    Attached Files:

  9. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    Here are the logs, I appreciate your help guys thx.:D
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O20 - AppInit_DLLs: hadjajr.ini

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    hadjajr.ini<Do a search of your system for this file and delete all instances found.

    Reboot into normal mode and rehide your protected OS files.

    Post a fresh HJT log and let us know how your system is running.

    Regards Howard :)

    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  11. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    I followed your instructions but i didnt find hadjajr.ini when i searched for it.
     
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Congratulations, your HJT log is now clean.

    I did ask you to let us know how your system is running. Can you now access the control panel?

    Turn off system restore.(XP/ME only) See how HERE.

    Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.

    Regards Howard :)

    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  13. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    IT Worked
    Thank you very much guys i've wanted to format my computer, but now its clean thanks to you, I cant thank you enough !!:D :wave:
     
  14. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    That`s great news and thanks for letting us know.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  15. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    Again !

    Hi, after all this time the problem reoccured , but this time with the administrator account, ive whanted to change the administrator password, but i realizaed that i coudnt access the control panel ! And i think this error is the same on all my PCs accounts but mine !
    here are my HijackThis and AVG Anti-Spyware reports.
     
  16. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Your system is infected with Mywebsearch.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    MyWebSearch
    SrchAstt

    Close control panel.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL

    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL

    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL (file missing)

    O8 - Extra context menu item: &Search - ?p=ZNfox000

    O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.6.cab


    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or folders(if there).

    C:\Program Files\MyWebSearch

    Reboot into normal mode and rehide your protected OS files.

    Delete any previous versions of Combofix you may have.

    Download combofix.exe to your desktop. Double click combofix.exe & follow the prompts. A window will open with a warning. Type "1" (and Enter) to start the fix. When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log. Caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop.

    Combofix will automatically save the log file to C:\combofix.txt


    Post fresh HJT and Combofix logs.

    Regards Howard :)

    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  17. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    Just one question, are you sure I must remove the DAP....which is the Download Acelerator Plus ?... cuz ive been using this even befor that problem happend.
     
  18. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Dap is adware supported. If you wish to keep it, then that`s up to you.

    Regards Howard :)

    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  19. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    Ok...ill keep it...but i know that Mywebsearch has to do with all this , so i will do all the steps which are related to Mywebsearch.

    But can You plz tell me what shall i ingore ?
     
  20. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Since you wish to keep Dap, I have altered my instructions above to reflect that.

    Follow the instructions and post the requested log files.

    Regards Howard :)

    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  21. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    I didnt find anything called "SrchAstt" in the Add/Remove....but when i try to uninstall MyWebSearch an error pops-up:

    RUNDLL
    -----------------------------------------------------------------
    Error Loading C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsbar.dll
    The specified module could not be found
     
  22. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Please post the requested log files.

    Regards Howard :)

    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  23. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    Do i post them without uninstalling MyWebSearch ?

    BTW:The logs will be ready tomorow cuz its getting late here...
     
  24. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Uninstall Mywebsearch if you can.

    Don`t worry if you can`t.

    Post the log files whatever the outcome.

    Regards Howard :)

    This thread is for the use of Tarhar only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  25. Tarhar

    Tarhar TS Rookie Topic Starter Posts: 23

    I coudnt uninstall Mywebsearch but ive followed all the other steps.
    Here are the HJT and ComboFix logs.
     
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