Undemanded App on Startup

By Techsprog
May 18, 2006
  1. Hi All,

    I have a problem on startup of my laptop (XP-SP2) in that Windows Installer appears and tries to install "Tray App". It then stops with the warning message "The feature you are trying to use is on a CD-OM etc..." When I click on the "Cancel" or the red cross it switches to "Error 1706 no valid source could be found for TrayApp" and when I try to close that box it starts all over again. The only way I can get rid of it is thru Task Manager.

    Another problem I have which may or may not be connected is that I have tried to "System Restore" to 3 previous points and the progamme has told me that it cannot restore and to pick another restore point.

    Grateful for any help I can get with this.

  2. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    Try inserting your XP CD, booting up and trying to install. Since it may be on the XP CD? I dont know if it is or not :p
  3. N3051M

    N3051M TS Evangelist Posts: 2,115

  4. Techsprog

    Techsprog TS Rookie Topic Starter Posts: 17

    WinDoWsMoNoPoLy - I have looked on the XP CD-Rom and can't identify Windows Installer I'm afraid

    N3051M. - The programme which first appears is Windows Installer. The application I have to shut down is TrayApp which I take it is the application the programme is trying to install and asking my to load the CD. I have a feeling that I may have activated something on start up as I banged my knee on the desk and my hand depressed the mouse if that makes any sense. Unfortunately I didn't pay any attention as I was leaving the desk for a few minutes and it was when I came back it was all happening. I will go through the link to see if I can glean anything. Do you think I have a bug?

  5. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    Go to Run and type "msconfig" click the tab "startup" and see if you cant find "Windows Installer" in there. If its there just unselect it. I think this should fix it for sure.
  6. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    And yes it could very well be a bug.
  7. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    Nope it's not a bug. Not even close to a bug. It's a windows service lmao. Um you've either set it to automatic(the XP default is manual) go to run and type services.msc to change that, or you've added it to your startup somehow.
  8. Techsprog

    Techsprog TS Rookie Topic Starter Posts: 17

    OK. I've both of your suggestions WinDoWsMoNoPoLy. I can't find Windows Installer in Start up, but then a lot of it is "computer language" of which I only recognise some. In services.msc Windows installer is set on manual However, in Dependencies it says it relies on Remote Procedural Call which I don't understand either. Where next ! !

  9. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    Well Windows Installer is the service that monitors for new hardware. Like when you first install XP and boot it the first time and all those install windows pop up, that is that service working. So it is bugged somehow into seeing TrayApp. Or do you have a tray application? I dont know windows can be weird, sometimes it doesn't see things that are there, i guess it's possible it could see things that aren't there? lmao.
  10. Techsprog

    Techsprog TS Rookie Topic Starter Posts: 17

    Thanks WinD0WsMoNoPoLy. I will live with it at the moment and just keep trying to fathom it out. There is always the local laptop specialist if everything alse fails.
    Thanks again for your help. At least I'm a bit more familiar with the workings of Startup etc now.

  11. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    The final solution from what i've found isn't really a fix but it will work.
    Go to the services.msc and disable the Windows Installer. Now if you ever need to install new hardware or anything just go back in there and set it back to manual.

    You should check back on your post anyways, as i am not the smartest person in TS since im a self taught 17 year old :p Someone else may have a solution.

    I would of saved you some trouble if i had realized Windows Installer was a service sooner, but you said you learned something so i suppose to wasn't a loss :p
  12. Techsprog

    Techsprog TS Rookie Topic Starter Posts: 17

    This is weird - I have gone into services.msc, Windows Installer/ Properties/General - selected Disabled in "Start up Type" - Service Status, selected "Stopped". Log on Tab - Hardware Profile selected Disabled - so I read this as there should be no chance of Windows Installer starting up. However, now when I start up, the Windows Installer pane comes up and flashes onscreen but does not connect and then disappears. Anything else I should do to completel disable it.

    I'm a self taught 68 year old and I bow to your experience! I'm OK at hardware because I can see it (with my glasses) but software is a complete mystery to me - keep up the good work.

  13. N3051M

    N3051M TS Evangelist Posts: 2,115

    windowsmonopoly, please try to use the edit button where possible......

    techsprog, did you at least attempt a quick scan with some virii/warez scanners? just to cross it of the list...

    now heres the more interesting part.. most of the errors (Error 1706; that i googled) point to something to do with MS Office (may/may not relate to your case).. can you remember what recent apps you've installed?

    have you been up to date on the winUpdates? i think theres a new (or been there for a while) version of windows installer (3.0?)

    also try crap cleaner (google it).. cleans out your registry of junk.. but backup first, then run it..

    thats all i can think off at the moment... see how it goes...
  14. Techsprog

    Techsprog TS Rookie Topic Starter Posts: 17

    Hi N3051M,

    Actions taken to date: 3 antivirus programmes run - No viruses
    Crap Cleaner run and cleaned out rubbish
    Abexo Reg Cleaner run and cleaned out more rubbish
    Windows Update has been on auto since new

    Recent work has included installing home network and laptop is a part of that - No hardware or software loaded on laptop.

    Will attempt to check out windows installer to see if there has been a recent update. Now I think of it an Update was loaded sometime over the last couple of days but I can't remember when exactly.

    Cheers and thanks for the interest.
  15. alidabiri

    alidabiri TS Rookie Posts: 441

    Software Publisher's Description
    This is a plug-in for Realbasic that allows you to add your application to the Windows tasktray and display balloon notification just like Windows update, includes event notification of both tray icon events and balloon events. Currently only supports the Windows IDE.
  16. alidabiri

    alidabiri TS Rookie Posts: 441

    go to start/settings/control panel/add or remove software
    try un-installing trayapp and then re-installing it.
  17. alidabiri

    alidabiri TS Rookie Posts: 441

    this has nothing to do with windows installer or whatever.
    read the posting above for trayapp.
  18. Techsprog

    Techsprog TS Rookie Topic Starter Posts: 17

    Hi Alidabri, No trayapp in Add/Remove. As far as I'm aware it never has been there and I don't want it. However, I did find the Windows Installer 3.1 which N3051M mentioned.
    Do you have any other suggestions for getting rid of this and, excuse my ignorance, but what is Realbasic and where does it come from?

  19. N3051M

    N3051M TS Evangelist Posts: 2,115

  20. Techsprog

    Techsprog TS Rookie Topic Starter Posts: 17

    I have discovered after a lot of delving that I have a "TrayApp" as part of my HP Printer software. However I have attempted to uninstall both that and Windows Installer 3.1 (V.2) using "Your Uninstaller 2004" (Forced Uninstall) but although cleared, when I reboot they return. I am going to live with it for the present I think and get a software specialist in as I feel that there is some clash or other significant problem which is beyond me.

    Thanks everyone for you help. If nothing else I have picked up a considerable amount of knowledge.

  21. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    mike lin's startup editor is handy little tool to remove items from starting during boot-up and vice versa. just google it. It will work as a little applet in your control panel.
  22. Techsprog

    Techsprog TS Rookie Topic Starter Posts: 17

    Thanks for the intro to Mike Lin Tedster. i downloaded his Startup Editor and Disabled the HP Printer programmes which were on Common Startup. Guess what - on Restart no problem. If nothing else it indicates which software is involved. Prompts me to investigate further ! !

    Thanks again.

  23. Techsprog

    Techsprog TS Rookie Topic Starter Posts: 17

    Hi All,
    To update, maybe help others in similar situations and to close this thread, after writing my last entry I went back into services.msc and enable Windows Installer again. I then again did a Restart twice and all is well plus everything operates as it should further down the line.
    Thanks to everyone for your help. I may be suitably well versed to put something back into the forum one day.

  24. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    lol. congrats on fixing it.
  25. alidabiri

    alidabiri TS Rookie Posts: 441

    some applications hide their removal/un-install routines. to make an application's removal to show up in add/remove panel, do this:

    navigate to c:i386 or c:\windows\system32 and file a file named sysoc.inf.
    double click on it and edit it in notepad.
    it will have some entries like this:
    Signature = "$Windows NT$"


    find your application's line containing this info.
    get rid of hide so that the line will look like this:
    notice the two commas after removing hide
    if you go to add/remove programs, your application will show up now.
    this example is for windows messenger. the line containing your application will be different.
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