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Unexpected_kernel_mode_trap Windows 8 Error

By verity25
May 3, 2015
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  1. Hi everyone,

    I have just started getting the above which is causing me a lot of problems. I am running windows 8.1 and windows is having problems booting up. It can take me lots of restarts before windows will finally load.

    I would appreciate any help with this as I don't know how to fix it. Windows keeps trying to repair itself but it just is not able to for some reason.

    Many thanks,

    Verity
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Go to C:\windows\minidump and see if there are any .dmp files. If there are select all of them and right-click sending these files to a compressed(zipped)folder. Upload this folder as a file here. This could be a memory problem too
     
  3. verity25

    verity25 TS Booster Topic Starter Posts: 110

    Hi,
    I have uploaded the zipped files, hope they are ok.

    Verity
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Looks like the boot hard drive is failing or corrupt. Is this a laptop or a desktop computer?
     
  5. verity25

    verity25 TS Booster Topic Starter Posts: 110

    Desktop
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You can test the boot drive by going to where you can see the C drive, right-click on it selecting properties, tools, check now. Put a check mark in both boxes to set a disk check on the next start up
     

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