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Unistalled soundmax, no sound

By martin006
Jan 2, 2014
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  1. Hey, I accidentally uninstalled soundmax, and now I don't have sound. HELP!
     
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Go to the web site for your computer or motherboard vendor. Look under Support and you should find the drivers for your pc model and your version of windows
     
  3. martin006

    martin006 TS Rookie Topic Starter

    Already done that, it doesn't work....
     
  4. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    What's the make/model of your computer. What Windows are you running?
    List any Problem devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag and click OK
      ===> If you’re running 32 bit Windows, dxdiag will launch on its own
      ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save as a text file to your Desktop
    • Click the Upload a File button to upload and attach the file to your next post
     
  5. martin006

    martin006 TS Rookie Topic Starter

    Multimedia Audio Controller PCI\VEN_8086&DEV_24C5&SUBSYS_01421028&REV_01\3&172E68DD&0&FD The drivers for this device are not installed.
     
  6. martin006

    martin006 TS Rookie Topic Starter

    Here u go
     

    Attached Files:

  7. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Did you download the ADI Integrated Audio Driver from the Dell site? Click HERE
     
  8. martin006

    martin006 TS Rookie Topic Starter

    Windows xp
    make: dell computer corp.
    model: dimension 4550
     
  9. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Try that ADI driver in my previous post. When you run it, it should extract the files and run the installer on its own.
     
  10. martin006

    martin006 TS Rookie Topic Starter

    No, but I'll do it now....
     
     
  11. martin006

    martin006 TS Rookie Topic Starter

    Files were unzipped successfully..... whats next?
     
     
  12. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    OK. If the installer didn't start on its own you'll need to start it manually. The files should've been extracted into C:\Dell\Drivers\R56339. Look in the folder and double click to run the Setup.exe file.
     
  13. martin006

    martin006 TS Rookie Topic Starter

    It says:
    The specified location does not contain information about your hardware.
     
  14. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    I'll take a closer look at the driver files but will have to wait till tomorrow. ZZZZZzzzzzzzzz off to bed shortly
     
  15. martin006

    martin006 TS Rookie Topic Starter

    Alright.... thanx :)
     
  16. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Oh. One quick thought.
    1. Right click on My Computer then select Properties to open System Properties.
    2. In “System Properties” dialog box, select the Hardware tab.
    3. Click on Driver Signing button.
    Make sure it's not set to Block. It should be set to Warn or Ignore.
     
    Last edited: Jan 3, 2014
  17. martin006

    martin006 TS Rookie Topic Starter

    It's set to warn
     
  18. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    First try: Open Device Manager, you;ll find device with yellow icon under Other Devices (it should be the Multimedia Audio controller). Right click select Update and allow windows search online.

    If that doesn't work, see How to Install a Driver when there's no Installation .EXE file to run. In this case, navigate to the C:\DELL\drivers\R56339\SMAXWDM\W2K_XP folder on your machine (these are where the extracted driver INF files are stored)
     


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