Unknown Infection (Kills AV, BSOD's safe mode)

By Loongy22
May 3, 2008
  1. Hi,
    I'm having virus troubles with my computer, I visited a website and my symantec antivirus reported a host of viruses and crashed soon after. Upon restart, symantec no longer works, and I cannot install other AV's such as f-secure's. I am unable to run Trend Micro's housecall and I cannot boot into safe mode as it gives me a BSOD everytime I try to run it with the stop code 0x0000007b. I tried fixmbr and fixboot in the Windows XP cd but it did not fix the problem. Please help me!

    As such, I am unable to run some of the steps in the preliminary removal instructions.
    I cannot run install/run any AV and load housecall,

    What should I do?

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 1:55:50 AM, on 5/4/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16640)
    Boot mode: Normal

    Running processes:
    c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
    C:\Program Files\Azureus\Azureus.exe
    C:\Program Files\Trend Micro\HijackThis\hello.exe
    C:\Program Files\Mozilla Firefox\firefox.exe

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: IeCatch5 Class - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\PROGRA~1\FlashGet\jccatch.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
    O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
    O2 - BHO: gFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\PROGRA~1\FlashGet\getflash.dll
    O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
    O4 - HKLM\..\Run: [Azureus] "C:\Program Files\Azureus\Azureus.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
    O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O20 - Winlogon Notify: crypt - C:\WINDOWS\SYSTEM32\crypts.dll
    O20 - Winlogon Notify: WinNt32 - WinNt32.dll (file missing)
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\FSAUA\program\fsaua.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
    O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
    O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

    End of file - 7609 bytes
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