First off, I'm going to do my best to answer your questions but this is a friends laptop and he said if I couldn't fix it that we were just going to go back to factory settings and clean it out completely but I dont think thats necessary. Second, Thank you for you time. Third, the problems. It started when trying to play Runescape and he got kicked off, then when he tried to reenter it was just a white screen. I'm guessing this is a java problem. However he said that when he tried to update java it wouldn't go. So I told him to bring it over. I clean it the best I could but there is still some problems. I KNOW there has to be more virus's and or trojens in his computer but I dont know how to find/ delete them. Also his computer was horribly slow and running at 100% all the time when I got it and I found this to be caused by windows media player network sharing or something like that. And I found the only way to function on his computer was to disable that. I dont know if he uses that but it was the only way. I have not tried to reload java as I wanted to make sure everything else was fixed first so..please if you can give me a little guidance I would be very thankful. NOTE: I don't know how to disable AVG so I had it running the whole time I was doing the logs. I dislike AVG so I dont normally use it and have no clue how to. GMER: Uh this wouldn't work for me... I saved it to my desktop and started it and it comes up with an error about c:\windows\system32\config\system: the system cannot find the file specified then I run the scan still and the log is completely empty... I tried downloading it twice and still the same thing.