Very Important: Malware infections can possibly lead to identity theft, stolen bank funds, misuse of credit card information etc. Therefore we strongly encourage you to read this thread before deciding what course of action to take regarding your infection. If after reading the above you wish to clean your system, please follow the steps below and create new topic HERE NOTE: This thread is a work in progress. As malware evolves, so must the programs that find the bad entries and remove them. Thanks to all the members who have kept this progress going. These steps are NOT meant to be a ONE-STOP-FIX-ALL. If your computer cannot stay running, as in it either cannot boot, or, it is automatically restarting after a certain amount of time, then just start a new thread and ask for help. They only serve to help you produce some logs, so we can see if your system needs further attention and cleaning. Please make sure to complete ALL the steps in this thread, in the order that they are listed BEFORE you post the requested log files. Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it into a couple of replies. Please run all scans in Normal Mode unless instructed otherwise. If you are not able to access Normal mode, please let us know. Do NOT perform a System Restore while we are cleaning, as this can reinfect the system. Please stay with your thread. We usually mark your thread inactive after five days, to help maintain the list of active topics. If you have any problems following any of the instructions, please ask for assistance in the thread you start. Do NOT PM malware helpers asking for help. We don't provide 911 services. We're just volunteers providing free help in our free time so be patient. - Step 1: Antivirus scanning If you have a functioning, updated antivirus program, please leave it enabled pm the system for now. Do NOT add any of the free AV programs below. If you're NOT running any antivirus, you should install one now. If you install a new antivirus, be sure to update it. - Neither a scan nor log are requested at this time. Recommended Free Antivirus for temporary means: Avast Home Microsoft Security Essentials Comodo Antivirus - Step 2: Farbar Recovery Scan Tool (FRST) Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system. That will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). STEP 3: Log Handling Instructions Start new topic in our Malware Removal forum and provide following logs: FRST.txt Addition.txt Make sure all logs are pasted not attached. Attached logs won't be reviewed. Please do not put logs in a quote box or code box. If any further steps are recommended, it will be done so in your thread. DO NOT make any other changes to your computer (like installing programs,using other cleaning tools, etc.), until it's officially declared clean!!!