USB 2.0 HUB External 4 port, device failed to install

[harshalshah5]

Hello everyone, i bought an external USB 2.0 hub, with 4 usb ports. it said plug nd play with no drivers. now when i plug it in my laptop , packard bell xp pro cel m 1.3, it says device failed to install, change device. i called the supplier and says something wrong with ur laptop works fine on ours, also my friends pc worked fine. pls help