TechSpot

USB Flash Drives no longer recognised

By Henry Crun
Jan 7, 2007
  1. I have recently bought 4 Memorex 1GB Traveldrives for playing mp3 music via
    my hi-fi USB port. They all worked fine in the beginning but 3 of them
    are no longer recognised by my hi-fi system. I wrote to Memorex at:
    techsupport@memorex.com who replied: Memorex brand is part of the
    Imation Corp's global brand portfolio, please contact Memorex Europe at:
    infoeu@imation.com - who told me to recontact Memorex Technical Support
    who sent this final email:
    Thank you for contacting Memorex Technical Support. I am sorry but we do not
    support Traveldrives in a stereo only Windows operating systems.

    Thank you for choosing Memorex.
    Memorex Technical Support

    If anyone has any idea what they are on about or the cause of the problem, please let me
    know because I've contacted Microsoft who are as baffled as me! - Henry
     
  2. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 2,251

    Hi

    not suprised MS are baffled, what would they know about a 3rd party USB stick, the only people you didnt contact are the makers of your stereo, perhaps contacting them would be your first port of call, I know one works OK the point is there may be something missing off the stick itself, like a hidden file thats written by the stereo, do they work OK in a PC, have you compared the file structure of a faulty one against the working one? (remembering to show hidden files).

    Regards
     
  3. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

  4. Henry Crun

    Henry Crun TS Rookie Topic Starter

    Sorry, what I should have said was that Microsoft were as baffled as me by the remark from Memorex Technical Support: 'I am sorry but we do not support Traveldrives in a stereo only Windows operating systems.'

    I have written again to a Memorex technition explaning the faults in more detail and he has emailed back that they are clearly faulty and need replacing.
    But hold yer horses, lo and behold Imation butting in again as I received a short email from their Senior Technical Support Specialist, he simply says:

    Good Day,
    The questions your asking is something that what would be better ask to the manufactor of the unit in question, is there any USB ports on the unit and the other unit is also in the same situation You would be better possing these questions to the manufactor of the devices.

    Senior Technical Support Specialist
    Memorex / Imation Products
    A Division of Imation
    United States


    I will be sending the following reply email first thing Monday morning:


    Good day to you,

    I think I must be at a disadvantage because I can't understand your email of Jan 12th.

    Firstly, I only put one question to Memorex:

    'Which of your USB 2.0 Flash Drives and SD/MMC cards will play mp3 files in an mp3 player and in particular any micro system which has these input ports?'

    To which Memorex replied:

    ‘All Memorex Traveldrives (except the Mini TravelDrive U3) and SD cards will
    allow you save Mp3 files on them and play them in a stereo or compatible USB device.’

    After receiving this reply I relayed the fault with my Memorex 1GB Traveldrives which are still all under guarantee. Incidentally, I have other makes of 1GB flash drive, namely:
    1 Integral Silver Flash Drive, 1 Integral Yellow Splash Pen Drive, 1 SanDisk Cruzer micro, 2 Kingston DTI DataTravelers and 1 DATASAFE137 Pen Drive.
    All of my ten USB flash drives are used regularly to play mp3 music, the Memorex being the only ones that are faulty.

    In case you are asking, as you do not make clear, my micro music system has both a USB 2.0 port and an SD/MMC card slot (see attached photo). My mp3 player is the type that takes SD cards up to 1GB, and was purchased with a 256MB SD card in place, is this what you want to know?

    The micro system manufacturer states: 'Play mp3 music via USB Direct – Simply plug in your device to the USB port or SD Card Slot and your digital music will be played directly from the device.’ The mp3 player says something very similar.

    What did you mean when you wrote this?
    ‘You would be better possing these questions to the manufactor of the devices.’

    Look, as the faulty devices have the Memorex Logo on them, who else should I have written to - George W. Bush?

    As for your email, (a copy is pasted below this paragraph) neither my good wife, my daughter as well as I, can understand it, we can only guess what you mean:

    'The questions your asking is something that what would be better ask to the manufactor of the unit in question, is there any USB ports on the unit and the other unit is also in the same situation You would be better possing these questions to the manufactor of the devices.'

    Your apparent lack of knowledge of modern flash media usage is really quite surprising considering you hold such a high technical position with Memorex! Also to be quite frank with you, your composition and spelling are appalling for someone who has to reply to customer emails on a technical level and if I was your boss – I would sack you as you are a complete disgrace to your profession.

    Sorry to be so blunt, but I do not get the point of your email at all – it was a complete waste of your time and effort and mine in writing this considerate reply!

    Kind regards, however,

    Henry

    I am very annoyed with this guy as you can clearly see!

    I am still very very angry with Imation as they clearly are not 'playing the game'.

    Henry
     
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