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USB ports broken

?

Are Acer Good Computers

Poll closed Jul 26, 2010.
  1. Yes

    1 vote(s)
    100.0%
  2. NO

    0 vote(s)
    0.0%
By Davidtime
Jul 15, 2010
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  1. I just bought a new acer aspire 5517 and it only came with 2 USB. One of the usb ports where broke when i got it so i contacted acer and the would not do anything about it. and my front Usb lookes fine but does not work. i tried
    - Power Reset
    - Device manager
    - and i do not want to pay money for it

    Someone Please help
     
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

  3. Relic

    Relic TechSpot Chancellor Posts: 1,379   +16

    Where did you buy it from? If Acer isn't helping you and you just bought it take it back to the retailer for a new one or a refund. Most stores have a 30-60 day policy if I'm not mistaken and you can always show them the problem.
     
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Oh. Yes! Missed that......

    If your Acer is still under warranty/can be returned, I also agree with Relic
     
  5. Davidtime

    Davidtime TS Rookie Topic Starter

     
  6. Davidtime

    Davidtime TS Rookie Topic Starter

    I bought it from acer and They wont Exept refunds
     
  7. Davidtime

    Davidtime TS Rookie Topic Starter

  8. mailpup

    mailpup TS Special Forces Posts: 6,979   +362

    You don't have to ask for a refund. Ask for a repair or replacement under the warranty.
     
  9. Davidtime

    Davidtime TS Rookie Topic Starter

    That is what i have asked the wont let me








    ************Vote ABOVE Please**********************
     
  10. Relic

    Relic TechSpot Chancellor Posts: 1,379   +16

    I don't believe Acer sells laptops just like that, its either through a retailer or an authorized reseller. Either one has to take it back for refund or replacement and Acer should honor the warranty. Did you perhaps buy a refurbished unit as-is with no warranty? Double check to make sure, as it's really strange that a major manufacturer like Acer is simply dismissing all your claims and being unhelpful.

    If you did however buy a new defective laptop and they are refusing a refund/repair/replacement you seem to have more of a consumerist issue. They might be able to give you better advice/options from a consumer point of view. And speaking of consumer protection you could as a last resort threaten a chargeback if you used a credit card to see if they will respond to that. Of course this is all assuming you live and purchased the laptop in the US.
     

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