USB ports broken

[Davidtime]

I just bought a new acer aspire 5517 and it only came with 2 USB. One of the usb ports where broke when i got it so i contacted acer and the would not do anything about it. and my front Usb lookes fine but does not work. i tried
- Power Reset
- Device manager
- and i do not want to pay money for it

Someone Please help

 

[LookinAround]

See [post=751005]How to Reinstall Your USB Controllers and Motherboard Chipset Drivers[/post].

Don't know if will help or not (depends on exact cause of your problem) but is worth a shot

 

[Relic]

Where did you buy it from? If Acer isn't helping you and you just bought it take it back to the retailer for a new one or a refund. Most stores have a 30-60 day policy if I'm not mistaken and you can always show them the problem.

 

[LookinAround]

Where did you buy it from? If Acer isn't helping you and you just bought it take it back to the retailer for a new one or a refund. Most stores have a 30-60 day policy if I'm not mistaken and you can always show them the problem.

Oh. Yes! Missed that......

If your Acer is still under warranty/can be returned, I also agree with Relic

 

[Davidtime]

Originally Posted by Relic View Post
Where did you buy it from? If Acer isn't helping you and you just bought it take it back to the retailer for a new one or a refund. Most stores have a 30-60 day policy if I'm not mistaken and you can always show them the problem.

 

[Davidtime]

Oh. Yes! Missed that......

If your Acer is still under warranty/can be returned, I also agree with Relic

I bought it from acer and They wont Exept refunds

 

[Davidtime]

See [post=751005]How to Reinstall Your USB Controllers and Motherboard Chipset Drivers[/post].

Don't know if will help or not (depends on exact cause of your problem) but is worth a shot

I tried i have a laptop and it did not work

 

[mailpup]

I bought it from acer and They wont Exept refunds

You don't have to ask for a refund. Ask for a repair or replacement under the warranty.

 

[Davidtime]

You don't have to ask for a refund. Ask for a repair or replacement under the warranty.

That is what i have asked the wont let me








************Vote ABOVE Please**********************

 

[Relic]

I don't believe Acer sells laptops just like that, its either through a retailer or an authorized reseller. Either one has to take it back for refund or replacement and Acer should honor the warranty. Did you perhaps buy a refurbished unit as-is with no warranty? Double check to make sure, as it's really strange that a major manufacturer like Acer is simply dismissing all your claims and being unhelpful.

If you did however buy a new defective laptop and they are refusing a refund/repair/replacement you seem to have more of a consumerist issue. They might be able to give you better advice/options from a consumer point of view. And speaking of consumer protection you could as a last resort threaten a chargeback if you used a credit card to see if they will respond to that. Of course this is all assuming you live and purchased the laptop in the US.