Verizon DSL
- Thread starter djleyo
- Start date
- Status
I used my Verizon DSL for 2 weeks without any problems. Then one day nothing: no internet, no conectivity. Verizon said everything was working on thier end. My computer (and Windows XP) says the problem is some where between it and Verizon. I've reset the modem (Westell 6100), reinstalled the software and still no internet.
The internet light does not work on the modem but all of the others work fine.
I've even tried hooking my laptop to the modem and all I get is: page unavailable.
I think the modem went out. Is this possible? Any suggestions?
The internet light does not work on the modem but all of the others work fine.
I've even tried hooking my laptop to the modem and all I get is: page unavailable.
I think the modem went out. Is this possible? Any suggestions?
try this
first reset the modem on the back of it there is a red button that you need a pen or pencil to press on it , hold it in for 10 sec then release it ****wait until the dsl light goes back to solid**** then open internet explorer ****remove every thing in the address bar ***then type in only this 192.168.1.1***you will get a little box asking for a username and password ***username : admin ***password : password ****then you will get enter admin name admin password and confirm password ***type in all 3 admin ****then click on change *****
then you will get another westell page with profile editor button ****you will be asked for user and password ***type admin on the 2 boxes ****you will get the same westell window ***but this time you will have a new connection button click on the button and you will get a windows were you can type in ***
connection name : verizon dsl
used id : (your email username with verizon )
password : (the password you use to check your verizon email)
service profile :default
always on should be selected
and save password should be checked
then click on new(almost done )
you will be sent back to the connection overview (westell page)
you will see connection name :verizon dsl
ppp status: up (if you see up you shoul be up and running)
hope this helps :grinthumb
first reset the modem on the back of it there is a red button that you need a pen or pencil to press on it , hold it in for 10 sec then release it ****wait until the dsl light goes back to solid**** then open internet explorer ****remove every thing in the address bar ***then type in only this 192.168.1.1***you will get a little box asking for a username and password ***username : admin ***password : password ****then you will get enter admin name admin password and confirm password ***type in all 3 admin ****then click on change *****
then you will get another westell page with profile editor button ****you will be asked for user and password ***type admin on the 2 boxes ****you will get the same westell window ***but this time you will have a new connection button click on the button and you will get a windows were you can type in ***
connection name : verizon dsl
used id : (your email username with verizon )
password : (the password you use to check your verizon email)
service profile :default
always on should be selected
and save password should be checked
then click on new(almost done )
you will be sent back to the connection overview (westell page)
you will see connection name :verizon dsl
ppp status: up (if you see up you shoul be up and running)
hope this helps :grinthumb
ok then
try this first !!!!
if no dsl connectivity is what you see in dsl connect rate in the westell page that means that your modem is not picking up the dsl signal check all dsl filters and change the cable that connect your modem to your walljack ohhh and make sure its connected directly to the walljack if you dont see the dsl light solid its not in sync but if you see the solid dsl light and you see no dsl connectivity your modem is defective
if all fails
call tech support in the number i gave you 8662684630 tell them this so they can change your modem if the modem still has warranty you will get it for free if not you will pay a small amount
tell them that your modem doesnt turn on
*you allready tried to change it from powerjack
* switched it on and off using the switch on the back of it
*reset it but it doesnt tur on just tell then that to every troubleshooting step they trow at you just tell them that it doesnt turn on
but try to sound like youyr doing the steps otherwise they wont believe you and they could hang up
im pretty sure you will get a new modem it takes 3 days tops to get to your home
good luck
try this first !!!!
if no dsl connectivity is what you see in dsl connect rate in the westell page that means that your modem is not picking up the dsl signal check all dsl filters and change the cable that connect your modem to your walljack ohhh and make sure its connected directly to the walljack if you dont see the dsl light solid its not in sync but if you see the solid dsl light and you see no dsl connectivity your modem is defective
if all fails
call tech support in the number i gave you 8662684630 tell them this so they can change your modem if the modem still has warranty you will get it for free if not you will pay a small amount
tell them that your modem doesnt turn on
*you allready tried to change it from powerjack
* switched it on and off using the switch on the back of it
*reset it but it doesnt tur on just tell then that to every troubleshooting step they trow at you just tell them that it doesnt turn on
but try to sound like youyr doing the steps otherwise they wont believe you and they could hang up
im pretty sure you will get a new modem it takes 3 days tops to get to your home
good luck
No connectivety
I've tried everything and rechecked all connections and still no internet. I've called tech support several times and they still insist that it is my computer, so no new modem. I called tech support from work today (I didn't have access my home computer) and was told that it was possible that it could be something wrong with Windows XP. The tech was sure that he could help, the problem is when I call from home I get the technicians who don't know. Any thoughts or suggestions?
I've tried everything and rechecked all connections and still no internet. I've called tech support several times and they still insist that it is my computer, so no new modem. I called tech support from work today (I didn't have access my home computer) and was told that it was possible that it could be something wrong with Windows XP. The tech was sure that he could help, the problem is when I call from home I get the technicians who don't know. Any thoughts or suggestions?
ok
reset the modem ****got to networkconnections in control panel***make sure the Local area connection is enabled or make sure it doesnt have any simbols like a red X or a yellow ! ****remove all broadband connections that you have there****then to the left side of the ntwork connections window you should have a button that says crete a new connection ****click on that one****you will get the connection wizzard ***clcik on next ***you will get 4 options pick the first one ****then click next****then on the next screen pick the seccond one setup connection manually****click next****next screen olso displays 3 options pick the 2 again ***click next yu will get isp name ***type in on isp name verizon dsl ****click next ***you will get enter username and password ***type your username and password***to connect username should be your email username without the @verizon.net part ****you wil have 3 boxes or 2 boxes that you could check only check the 2 first ones dont turn on the firewall for this one ****click next ***place a check mark in create a shorcut on my desktop ****and clck finish *** you will get a connect to verizon dsl window just click on connect ***make sure you have all of your firewalls off***OPEN INTERNET EXPLORER and check if you are conected
try again from your home to call techsupport tell them that your modem doesnt turn on that there was a power faliure and your phone and modem went out and dont tur on *** that way you will get a new modem or tell them that you want to cancell the svc if you say this you will be transfered to the cx resolution team(cx retention) they could send you a new modem as long as you dont cancell rememer the direct number is 18667684630 otion 1+1+1+1 for dsl tech support open 24hrs l option 4+1+1 to cancell your dsl open from 8am to 6pm EST
GOOD LUCK :grinthumb
reset the modem ****got to networkconnections in control panel***make sure the Local area connection is enabled or make sure it doesnt have any simbols like a red X or a yellow ! ****remove all broadband connections that you have there****then to the left side of the ntwork connections window you should have a button that says crete a new connection ****click on that one****you will get the connection wizzard ***clcik on next ***you will get 4 options pick the first one ****then click next****then on the next screen pick the seccond one setup connection manually****click next****next screen olso displays 3 options pick the 2 again ***click next yu will get isp name ***type in on isp name verizon dsl ****click next ***you will get enter username and password ***type your username and password***to connect username should be your email username without the @verizon.net part ****you wil have 3 boxes or 2 boxes that you could check only check the 2 first ones dont turn on the firewall for this one ****click next ***place a check mark in create a shorcut on my desktop ****and clck finish *** you will get a connect to verizon dsl window just click on connect ***make sure you have all of your firewalls off***OPEN INTERNET EXPLORER and check if you are conected
try again from your home to call techsupport tell them that your modem doesnt turn on that there was a power faliure and your phone and modem went out and dont tur on *** that way you will get a new modem or tell them that you want to cancell the svc if you say this you will be transfered to the cx resolution team(cx retention) they could send you a new modem as long as you dont cancell rememer the direct number is 18667684630 otion 1+1+1+1 for dsl tech support open 24hrs l option 4+1+1 to cancell your dsl open from 8am to 6pm EST
GOOD LUCK :grinthumb
for blitzace
type in the add. bar in internet explorer 192.168.1.1***username: admin / password: password ****check the dsl connect rate
first check if you dont have any p2p software installed and running ***clear all cokies and files from Internet Explorer ***check for spyware and adware **check for aditional computers connected wireless ***after you do this run a speed test in
infospeed.verizon.net
type in the add. bar in internet explorer 192.168.1.1***username: admin / password: password ****check the dsl connect rate
first check if you dont have any p2p software installed and running ***clear all cokies and files from Internet Explorer ***check for spyware and adware **check for aditional computers connected wireless ***after you do this run a speed test in
infospeed.verizon.net
speed issues
Hi,
I have had verizon dsl for about 4 moths or so. Everything was working fine. Buta couple of days ago it started working way slower. I have the Westel 327W modem and my usual speed is 100 MBPS. But now the received is higher than the sent and it works way slower. How do I fiix this? Any help would be appreciated.
Thanks
Hi,
I have had verizon dsl for about 4 moths or so. Everything was working fine. Buta couple of days ago it started working way slower. I have the Westel 327W modem and my usual speed is 100 MBPS. But now the received is higher than the sent and it works way slower. How do I fiix this? Any help would be appreciated.
Thanks
Verizon software
My office might switch from another service to Verizon dsl but I've heard some folks have trouble with the software, like they're unable to connect without installing the software. I should think it possible to get connected without software. What's the real story? We've got a small office LAN, using a router, with the desktops all running XP.
Thanks
My office might switch from another service to Verizon dsl but I've heard some folks have trouble with the software, like they're unable to connect without installing the software. I should think it possible to get connected without software. What's the real story? We've got a small office LAN, using a router, with the desktops all running XP.
Thanks
DSL Installation Stalled
I signed up to Verizon DSL, got the line ready notice, hooked up the modem received (Westel 327W) and proceeded with my installation. About half way through, the installation couldn't detect the DSL line and got stuck. Called tech support. After going thru many diagnostics, with DSL light on the modem still blinking, the tech support decided to send someone out to my house. A ticket was assigned, and I waited for a call from a field tech. No call. Checked back with online tech support. Ticket was closed when the field tech couldn't reach me on the DSL line. I had told the online support not to call that number since I don't have a phone hooked up to it and gave 2 other numbers instead. Still, the field tech either didn't get the message or ignored and couldn't contact me so the ticket was closed. I call online support to get another ticket issued, on Wednesday. The next day, I learned that ticket was closed, without anyone contacting me. Checked what happened, and the answer was the ticket was closed due to a holiday or weekend request. Since when did Wednesday (2/22/06) and Thursday (2/23/06) become holiday or weekend? Got furious and got another ticket issued. Checked online status and that ticket seems to be closed. All this time I haven't received a single call from Verizon. The DSL modem is still blinking for the DSL line. It's been over a week and I'm getting really frustrated with absolutely no attention. What do I have to do to get the service started? If I can't get the damn line working, I'm not going to pay for the service I'm not getting. Why do the tickets get closed without anyone ever contacting me?
I signed up to Verizon DSL, got the line ready notice, hooked up the modem received (Westel 327W) and proceeded with my installation. About half way through, the installation couldn't detect the DSL line and got stuck. Called tech support. After going thru many diagnostics, with DSL light on the modem still blinking, the tech support decided to send someone out to my house. A ticket was assigned, and I waited for a call from a field tech. No call. Checked back with online tech support. Ticket was closed when the field tech couldn't reach me on the DSL line. I had told the online support not to call that number since I don't have a phone hooked up to it and gave 2 other numbers instead. Still, the field tech either didn't get the message or ignored and couldn't contact me so the ticket was closed. I call online support to get another ticket issued, on Wednesday. The next day, I learned that ticket was closed, without anyone contacting me. Checked what happened, and the answer was the ticket was closed due to a holiday or weekend request. Since when did Wednesday (2/22/06) and Thursday (2/23/06) become holiday or weekend? Got furious and got another ticket issued. Checked online status and that ticket seems to be closed. All this time I haven't received a single call from Verizon. The DSL modem is still blinking for the DSL line. It's been over a week and I'm getting really frustrated with absolutely no attention. What do I have to do to get the service started? If I can't get the damn line working, I'm not going to pay for the service I'm not getting. Why do the tickets get closed without anyone ever contacting me?
D
DelJo63
TIP: writting letters is better than phone calls which can be 'denied'. Tell this story in writting and refuse payment on your credit card until resolvedCarrera996 said:
$$$ talks loudly Verizon Problems
It is hard to get Verizon to believe that there epuipment is at fault. I've spent many phone calls trying to convince them that I have a defective modem. (everything else checks out). I've followed the same step by step instructions from tech support so many times that I have them memorized. So now I'm turning to E-Bay in hopes of getting a modem that will work. Does anybody have any advice on what modems to get or not to get. And what is a decent price to pay for something that Verizon should swap out anyway?
Thanks.
It is hard to get Verizon to believe that there epuipment is at fault. I've spent many phone calls trying to convince them that I have a defective modem. (everything else checks out). I've followed the same step by step instructions from tech support so many times that I have them memorized. So now I'm turning to E-Bay in hopes of getting a modem that will work. Does anybody have any advice on what modems to get or not to get. And what is a decent price to pay for something that Verizon should swap out anyway?
Thanks.
sohtk ok
since you did not take my advice i work for verizon tech support and i told you that i could get you a new modem but you wish to get it somewere else :dead:
the ones i recomend is to get westell but dont count on verizon tech support giving you support for that modem if it has some dif configuration or internel software
since you did not take my advice i work for verizon tech support and i told you that i could get you a new modem but you wish to get it somewere else :dead:
the ones i recomend is to get westell but dont count on verizon tech support giving you support for that modem if it has some dif configuration or internel software
jobeard,
Do you think it is better to write and send my complaint in as a snail mail (US mail) or should I write an e-mail to Verizon customer support?
Thanks for your attention. Wish the phone support is even half as responsive.
Do you think it is better to write and send my complaint in as a snail mail (US mail) or should I write an e-mail to Verizon customer support?
Thanks for your attention. Wish the phone support is even half as responsive.
DSL-Bad Luck
I have a new line to the modem, new cable from the modem, and a new modem and I still don't have internet. I don't have a router connected. My connection won't ping or release/reset. All green lights are on my Westell 6100. The verizon line check says my DSL line is working. I checked under repair status and a synch issue took place place last week, this leads me to believe that there is some kind of communication between my modem and Verizon.
I can't even connect with my laptop, which I know works at other DSL connections because I'm using it now at a friends house.
What would cause me to lose DSL over night without warning? What else can be done? I hate the thought of going back to dial-up since I've had a taste of DSL.
I have a new line to the modem, new cable from the modem, and a new modem and I still don't have internet. I don't have a router connected. My connection won't ping or release/reset. All green lights are on my Westell 6100. The verizon line check says my DSL line is working. I checked under repair status and a synch issue took place place last week, this leads me to believe that there is some kind of communication between my modem and Verizon.
I can't even connect with my laptop, which I know works at other DSL connections because I'm using it now at a friends house.
What would cause me to lose DSL over night without warning? What else can be done? I hate the thought of going back to dial-up since I've had a taste of DSL.
Tedster
Posts: 5,746 +14
it just happened to me this morning with my cable modem and yesterday with my laptop. You can have power bumps that confuse your router and cable modem. Unplug both for a a few seconds after turning your computer off. then replug the modem and router back in and boot your computer.
Usually that works. (I had a storm last night.) my computer and most of my stuff is on an UPS, but my router and cable modem are not.
Usually that works. (I had a storm last night.) my computer and most of my stuff is on an UPS, but my router and cable modem are not.
D
DelJo63
with all you've tried, I would start leaning that way. Just to verify before that,
take your system to a friend's house and hook-up in his/her LAN and verify
your system really does connect to a network.
take your system to a friend's house and hook-up in his/her LAN and verify
your system really does connect to a network.
help
im sorry i had a lot of work and school and could not reply sohtk
if your computer worked with onother verizon connection (at a friends home)you did not need to replace your NIC
i want to help you so im willing to call you to help you out i work mon -fri from 2pm -8pm pacific time 5pm-11pm eastern time just send me the time and date you want me to call and ill connect you once i have my work tools that way i can determine what could be the issue i was keeping track of your account and ran a couple of test on your line and i show great numbers so i think we just need to configure your modem
im sorry i had a lot of work and school and could not reply sohtk
if your computer worked with onother verizon connection (at a friends home)you did not need to replace your NIC
i want to help you so im willing to call you to help you out i work mon -fri from 2pm -8pm pacific time 5pm-11pm eastern time just send me the time and date you want me to call and ill connect you once i have my work tools that way i can determine what could be the issue i was keeping track of your account and ran a couple of test on your line and i show great numbers so i think we just need to configure your modem
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