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Very unusual problem with AIM

By ChazzK
Oct 13, 2015
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  1. I've got a very unusual problem, that's only recently started happening. When using AIM (AOL Instant Manager) and saving the logs of my IM conversations, eventually it freezes up. No error message, it simply hangs, goes transparrent-gray, and if I click it I get the Windows message "The program has stopped responding." I force-close AIM and try to message the person again, but it freezes again. I can still message other people, but eventually this freezes too. When going to the log files themselves to delete them, Explorer freezes up as well.

    After a reboot, the log files become "available" again, and can be deleted or renamed without problems. However, eventually, the program errors and freezes up again, whether it's still working with the same log file or having deleted it and created a new log.

    When disabling the logs it doesn't freeze up, nor does it freeze up or crash when I save the logs onto another drive besides my C: drive.

    I've tested copying other files into the same drive and directory, and there were no problems. I've tried saving the logs onto one of my other drives, and no freezes.

    I don't get this sort of issue with ANY other program, nor does my room-mate who also uses the same version of AIM as me. Has anyone else seen this sort of problem?

    I am currently running Windows 7, Service Pack 1.
     
  2. ChazzK

    ChazzK TS Rookie Topic Starter

    UPDATE: It took a lot longer, but it did eventually end up freezing up while logging on my second drive. It also froze so bad I had to reboot my whole computer. I'm currently running Malware and other such programs, but so far no issues.
     
  3. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Aim may have some corrupt files. You may want to uninstall it. Then try reinstalling it. See if this helps.
     
  4. ChazzK

    ChazzK TS Rookie Topic Starter

    So, new issue; uninstalling/reinstalling didn't work, but having disabled logging in AIM, that hasn't caused me further issues.

    However, I walked away from my computer for a while with Chrome still open. When I got back, this time Chrome was the one that froze up, and it was so bad I couldn't even get Task Manager opened nor explorer responding in general. The other couple of windows I had open were still able to respond, mouse and keyboard were working, but Explorer was just done.

    I've already run both the windows Chkdsk and Western Digital diagnostic on my drives, they came up clean. Malwarebytes, SuperAntiSpyware, Spybot S&D and my Avast! antivirus, THEY all came up clean. I've also run system-file-checker, sfc /scannow, and got that fixed.
     
  5. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Can you you do a system restore to a point when everything was running fine. See if this helps
     
  6. ChazzK

    ChazzK TS Rookie Topic Starter

    Actually, I just ran it! Got the suggestion from my room-mate and outright said "Why didn't I think of that?"

    The first time I did it from windows it said I couldn't restore. I then went out, ran system restore from the "Repair your computer" option in the startup, and that completed. Here's hoping!
     
  7. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Good , Hope that did the trick. Let us know here.
     

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