Videos will not play in an internet browser or media player

By dimla
Aug 27, 2007
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  1. No video will play on any of my internet browser(ie7, firefox, mozilla)

    they come up with an error and have to close

    i have 2 codec programs installed, divx and ac3filter.

    Videos i download will not even play in any media player neither.

    what could the problem be?
  2. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

  3. I am actually having a similiar, but not as extreme, problem where almost none of my Windows Media Player files do not play. I have not yet figured out a solution, but if I do I will post the solution here.
  4. dimla

    dimla Newcomer, in training Topic Starter Posts: 33

    The codec didn't do it, I still get the "such and such" has encountered a problem and needs to close. message even with the codecs player.
  5. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    Do you have flash player/Quicktime etc installed for each browser? Take a look HERE and let us know the outcome.

    Regards Howard :)
  6. dimla

    dimla Newcomer, in training Topic Starter Posts: 33

    i had those, but no luck here is a screenshot of what the error says

    [​IMG]
  7. Dabears

    Dabears Newcomer, in training Posts: 53

  8. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    It looks like maybe the quartz.dll, which is part of DirectX Direct show component may be corrupt or missing.

    Download quartz.dll from HERE. Extract it to wherever you want.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Now place the quartz.dll file in your windows/system32 folder. If it asks you if you want to replace the current file, click yes.

    Rehide your protected OS files and reboot your system. See if that helps.

    Regards Howard :)
  9. dimla

    dimla Newcomer, in training Topic Starter Posts: 33

    it didnt work.
  10. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    Does the solution linked by Dabears, help at all?

    If not, try downloading and installing DirectX again.

    If that doesn`t help, I`m kind of out of ideas.

    Regards Howard :)
  11. dimla

    dimla Newcomer, in training Topic Starter Posts: 33

    well i thank you all for the help, but i somehow got it to work again, i reinstalled my ATI driver and WMP.
  12. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    That`s great news and thanks for letting us know.

    Regards Howard :)
  13. Just so I do not have to make a new thread, how can I go about uninstalling Windows Media Player 11 for Windows Vista?
     
  14. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    As far as I`m aware and I stand to be corrected, Media player 11 is integrated into Vista.

    In other words, you can`t uninstall it.

    Regards Howard :)
  15. The interesting thing is that if I drag and drop the media files into Windows Movie Maker, they play fine when I run them. So this must mean that the problem is Windows Media Player. This is a big issue since I can't seem to find any word on how to uninstall/fix the Media Player. :(
  16. dimla

    dimla Newcomer, in training Topic Starter Posts: 33

    no solution worked actually, i tried re-installing directx again but it won't let me, it says i have the latest version and it wouldnt take any action, is there anyway to downgrade it or make it so i can reinstall again
  17. dimla

    dimla Newcomer, in training Topic Starter Posts: 33

    ok so I tried a new method and it works and i think it cured the problem, i turned off my crossfire mode, so its using 1 video card right now. its playing my videos find but i want to turn my crossfire back on, is there any bugs that i should know of or solutions to make this right?
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