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Virus is causing a SHDOCWV error?

Solved
By djackson84
Jul 4, 2010
  1. djackson84

    djackson84 TS Rookie Topic Starter Posts: 87

    Ok. got it. You've gotten me this far. :)
     
  2. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    Cool :)
    If not tonight, I'll check on you tomorrow after work :)
     
  3. djackson84

    djackson84 TS Rookie Topic Starter Posts: 87

    Ok. Thanks so much. You've been absolutely great to do this for me. My only concern was leaving Norton off so long, but after what we just did it should be fine. You're right. Thanks again.
     
  4. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    You're very welcome [​IMG]
     
  5. djackson84

    djackson84 TS Rookie Topic Starter Posts: 87

    So I'm having a new little issue. Don't know if it's a setting problem perhaps. I can't click on links that are photos. Nothing happens. Also, I can't get a right click menu to come up either. Say I'm going to copy or paste something. After several tries and computer freezes I'm going go to with ESET, but I can't click on the icon to download that either. It's also effecting the drop down menu in the search bar. Nothing is suggested until more than word is typed in. It used to only 1. I know these are small changes, but could they be indicative of something else?
     
  6. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    I doubt, those issues are malware related, but sometimes malware will corrupt some system files.
    Did you try to restart computer?
    Which browser is having link issue? Did you try different browser?
     
  7. djackson84

    djackson84 TS Rookie Topic Starter Posts: 87

    You're right. I'm using Firefox, and IE worked just fine. That's really weird though. I'm never had that problem before. Firefox won't even open now. I'm gonna do the ESET now with Explorer.
     
  8. djackson84

    djackson84 TS Rookie Topic Starter Posts: 87

    C:\Documents and Settings\Mom\Local Settings\Temporary Internet Files\Content.IE5\2Y7Q5AYH\s002106204317r0409R43329fdcX0c72441bY4049a03cZ0100f060[1].pdf JS/Exploit.Pdfka.OCR.Gen trojan cleaned by deleting - quarantined
    C:\Program Files\Registry Patrol\RegistryPatrol.exe a variant of Win32/Adware.RegistryPatrol application cleaned by deleting - quarantined
     
  9. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    Very well :)

    I suggest, you reinstall Firefox. Make sure to uninstall it completely, first, using this manual: http://kb.mozillazine.org/Uninstalling_Firefox

    Now...

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    =====================================================================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
  10. djackson84

    djackson84 TS Rookie Topic Starter Posts: 87

    Great. thanks for everything. Aside from Firefox, everything is working great. Something about that browser is just not acting right now, even after the reinstall. It takes forever to open or won't open at all, plus the issues I told you before. Oh well. I can get used to another I guess. Take care.
     
  11. Broni

    Broni Malware Annihilator Posts: 47,037   +255

     
  12. djackson84

    djackson84 TS Rookie Topic Starter Posts: 87

    I did do that, and I'm still having the issue. I followed every step except deleting the files in "Local settings". I couldn't find that. Still having the issue.
     
  13. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same thing?
     
  14. djackson84

    djackson84 TS Rookie Topic Starter Posts: 87

    No! It did work in Safe mood. Interesting. Dang you guys are good. So what do you think the problem is?
     
  15. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    While in safe mood (LOL), disable all add-ons and try to start in normal mode.
     
  16. djackson84

    djackson84 TS Rookie Topic Starter Posts: 87

    Well that put it into a good mood. haha. That cleared it up. I'm at 100% again online. Again, thank you for everything.
     
  17. Broni

    Broni Malware Annihilator Posts: 47,037   +255

    You're very welcome [​IMG]
     
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