TechSpot

Viruses slowing down my computer

Solved
By pgibbons
Jul 25, 2013
  1. pgibbons

    pgibbons TS Rookie Topic Starter Posts: 28

    Results of screen317's Security Check version 0.99.71
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 10
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Kaspersky Internet Security
    Antivirus up to date! (On Access scanning disabled!)
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version 1.75.0.1300
    Java(TM) 6 Update 20
    Java 7 Update 21
    Java version out of Date!
    Adobe Flash Player 11.7.700.224
    Adobe Reader 10.1.7 Adobe Reader out of Date!
    Google Chrome 28.0.1500.71
    Google Chrome 28.0.1500.72
    ````````Process Check: objlist.exe by Laurent````````
    Kaspersky Lab Kaspersky Internet Security 2013 avp.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 9%
    ````````````````````End of Log``````````````````````
     
  2. pgibbons

    pgibbons TS Rookie Topic Starter Posts: 28

    Farbar Service Scanner Version: 26-07-2013
    Ran by Owner (administrator) on 27-07-2013 at 14:50:31
    Running from "C:\Users\Owner\Desktop"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.

    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Action Center:
    ============

    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    Other Services:
    ==============

    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit

    **** End of log ****
     
  3. pgibbons

    pgibbons TS Rookie Topic Starter Posts: 28

    I am on the ESET step. I followed the following steps:
    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser. (There weren't any.)
    The popup screen was all blue and had no text in it so there was nowhere to check Scan archives.
    Please let me know what to do next.
     
  4. pgibbons

    pgibbons TS Rookie Topic Starter Posts: 28

    Nevermind, I got it to work in Chrome instead of IE.
     
  5. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    Still running?
     
  6. pgibbons

    pgibbons TS Rookie Topic Starter Posts: 28

    I ran the scan on ESET but there was nothing showed up at the end to export it... it showed a solicitation to buy a program... what should I do next?
     
  7. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    [​IMG] Update Adobe Flash Player: http://get.adobe.com/flashplayer/
    Make sure you UN-check Yes, install McAfee Security Scan Plus

    NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
    NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

    [​IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB) and install one of two free alternatives:

    - Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    - PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

    [​IMG] 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

    Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ========================================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     
  8. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    The issue seems to be resolved.
     
  9. pgibbons

    pgibbons TS Rookie Topic Starter Posts: 28

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Temp folder emptied: 1505149 bytes
    ->Temporary Internet Files folder emptied: 160785798 bytes
    ->Java cache emptied: 46031 bytes
    ->Google Chrome cache emptied: 6522319 bytes
    ->Flash cache emptied: 894 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 206794477 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 358.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Owner
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 08082013_174634
    Files\Folders moved on Reboot...
    C:\Users\Owner\AppData\Local\Temp\Low\JavaDeployReg.log moved successfully.
    C:\Users\Owner\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DF1DB398E0C0CFFD46.TMP not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DF2D4D237683F2EF27.TMP not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DF3B8A9B17C008B5D3.TMP not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DF46A3F3548CFDD26F.TMP not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DF57FCD13E496E4970.TMP not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DF69441887179D667C.TMP not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DF85AABF964379E63A.TMP not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DF9343DFA0F7943534.TMP not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DFBDB85E072E45FD87.TMP not found!
    File\Folder C:\Users\Owner\AppData\Local\Temp\~DFD68BBAA06B5672E8.TMP not found!
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\Z1LPP7E5\50kb-20111128[3].htm moved successfully.
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\Z1LPP7E5\918[1].htm moved successfully.
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\J2A0W4RS\50kb-20111128[4].htm moved successfully.
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\GYI5SP74\50kb-20111128[5].htm moved successfully.
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\CRANTEXC\partner[1].htm moved successfully.
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\2O9VS471\page-2[1].htm moved successfully.
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
    C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
    PendingFileRenameOperations files...
    Registry entries deleted on Reboot...
     
  10. Broni

    Broni Malware Annihilator Posts: 47,078   +258

  11. pgibbons

    pgibbons TS Rookie Topic Starter Posts: 28

    I don't think my computer is clean, in fact. Delta search still seems to be plaguing me on Chrome (but not on IE) and I still have something call "SweetPacks" installed on my computer that seems suspicious.
     
     
  12. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    Reinstall Chrome...
    • Close all Chrome windows and tabs.
    • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
    • Click Programs and Features.
    • Double-click Google Chrome.
    • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.
    Install fresh copy.
     


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.