TechSpot

Vista Blue Screen

By bravo60
Nov 20, 2008
  1. My one year old Dell XPS PC, running Vista Home Premium, keeps
    crashing, invariably when I am away from it. I've run
    self-diagnostic hardware tests, and all reported OK. Using a
    utility, I ensured all my drivers were updated but this did
    not solve my problem.

    I've tried using the Dell system recover utilising their back up
    file stored on a different partition, but this refuses to work.

    To avoid re-installing Vista and "losing" all my data, I hope that
    someone can analyse recent crash dump files (attached) and advise
    where the problem lies.

    Thanks
     
  2. nobardin

    nobardin TS Rookie Posts: 256

    Minidump 110307-01
    BUGCHECK_STR: 0xA
    Probably caused by : ntkrpamp.exe
    PROCESS_NAME: Azureus.exe


    Cause
    This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

    ntkrpamp.exe is a core file system driver which is trying to write to memory which either does not exist or it does not have access. This type of error is usually due to an underlying hardware problem such as faulty ram, overheating or disk issues.


    Possible solution

    you will want to run memtest on your RAM, it can be gotten from www.memtest.org Get the iso version and burn it to a CD with your favorite burning software then with the disc in the drive restart your computer...make sure your computer is set to boot the cd drive first so the cd will boot and work. Let it run for a minimum of 7 passes. Note: There are several tests performed per pass.

    Also, you will want to run a hard disk checking utility that you should be able to get from your hard disk manufacturers website.

    After doing the above stated please post back and let us know the findings and we can go from there.
     
  3. bravo60

    bravo60 TS Rookie Topic Starter

    Thanks for your prompt reply.

    I have downloaded "Memtest" and created a boot cd. However,
    when I attempt to use it I get an error message:

    I/O card parity interrupt at 0801:5B7B

    Type (S)hut off NMI
    (R)eboot
    other keys to continue

    Pressing any key has no effect.

    I will run Dell's own hardware tests again which are available
    as a choice on startup to see if any problems are revealed.
     
  4. bravo60

    bravo60 TS Rookie Topic Starter

    Nothing I tried worked, so in desparation I have re-installed Vista.

    So far, no crashes so I guess I had a software problem.
     
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