TechSpot

Vista Home Business desktop won't boot to desktop

Solved
By learninmypc
Jun 3, 2014
  1. She told me she couldn't get online this morning. Something about her login profile corrupt.
    I got online via safemode & downloaded M-bam but something wouldn't let me run it so I downloaded & ran SAS
    Oddly enough I can't locate the scan results. Something about a Backdoor & I think a trojan. Will do the other scans & post them.
    I'm unable to run Avast also.
     
    Last edited: Jun 3, 2014
  2. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    DDS (Ver_2012-11-20.01) - NTFS_x86 NETWORK
    Internet Explorer: 9.0.8112.16545 BrowserJavaVersion: 10.11.2
    Run by SYSTEM at 11:51:20 on 2014-06-03
    Microsoft® Windows Vista™ Business 6.0.6002.2.1252.1.1033.18.1791.785 [GMT -7:00]
    .
    AV: Kaspersky Anti-Virus *Disabled/Updated* {2EAA32A5-1EE1-1B22-95DA-337730C6E984}
    SP: Kaspersky Anti-Virus *Disabled/Updated* {95CBD341-38DB-14AC-AF6A-08054B41A339}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ================
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    .
    ============== Pseudo HJT Report ===============
    .
    mStart Page = hxxp://www.yahoo.com
    uURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
    dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
    BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
    BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
    BHO: UnfriendApp: {44ed99e2-16a6-4b89-80d6-5b21cf42e78b} - c:\program files\unfriendapp\ie\common.dll
    BHO: IEVkbdBHO Class: {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - c:\program files\kaspersky lab\kaspersky anti-virus 2012\ievkbd.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\18.1.7.598\AVG SafeGuard toolbar_toolbar.dll
    BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
    BHO: FilterBHO Class: {E33CF602-D945-461A-83F0-819F76A199F8} - c:\program files\kaspersky lab\kaspersky anti-virus 2012\klwtbbho.dll
    TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
    TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\18.1.7.598\AVG SafeGuard toolbar_toolbar.dll
    uRunOnce: [] OSK.exe
    mRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
    mRun: [Acer Product Registration] "c:\program files\acer registration\ACE1.exe" /startup
    mRun: [Acer Assist Launcher] c:\program files\acer assist\launcher.exe
    mRun: [WrtMon.exe] c:\windows\system32\spool\drivers\w32x86\3\WrtMon.exe
    mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
    mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
    mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
    mRun: [BingDesktop] c:\program files\microsoft\bingdesktop\BingDesktop.exe /fromkey
    mRun: [vProt] "c:\program files\avg safeguard toolbar\vprot.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    dRunOnce: [] OSK.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\empowe~1.lnk - c:\acer\empowering technology\eAPLauncher.exe
    mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
    mPolicies-Explorer: NoDrives = dword:0
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
    IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\program files\kaspersky lab\kaspersky anti-virus 2012\ievkbd.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky anti-virus 2012\klwtbbho.dll
    DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_09-windows-i586.cab
    DPF: {B80CD4E6-5B02-4B6C-99BE-68F1511E9549} - hxxp://plugin.slingbox.com/downloads/pc/1.4.0.85/WebSlingPlayer.cab
    DPF: {CAFEEFAC-0017-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_09-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_09-windows-i586.cab
    TCP: NameServer = 192.168.1.1 74.40.74.40
    TCP: Interfaces\{06A5C46C-5C78-45B4-8CB2-636B1175F385} : DHCPNameServer = 192.168.1.1 74.40.74.40
    TCP: Interfaces\{D6867B9F-961D-405B-A0AA-7BCBC5FD1C90} : DHCPNameServer = 192.168.1.1 74.40.74.40
    Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} -
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
    Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\18.1.7\ViProtocol.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
    Notify: klogon - c:\windows\system32\klogon.dll
    SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
    LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\35.0.1916.114\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    .
    ============= SERVICES / DRIVERS ===============
    .
    R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-4-2 42784]
    R1 kl2;kl2;c:\windows\system32\drivers\kl2.sys [2011-3-4 11352]
    R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;c:\windows\system32\drivers\klim6.sys [2011-3-10 23856]
    R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2013-10-10 120088]
    R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-6-3 110296]
    R3 WN111v2;NETGEAR WN111v2 USB2.0 Wireless Card Service;c:\windows\system32\drivers\WN111v2v.sys [2008-9-29 449536]
    S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
    S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
    S2 BingDesktopUpdate;Bing Desktop Update service;c:\program files\microsoft\bingdesktop\BingDesktopUpdater.exe [2014-5-16 173792]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
    S2 eProtection;eProtection Service;c:\program files\acer\eprotection\service\eProtectionServ.exe [2008-4-7 24576]
    S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
    S2 vToolbarUpdater18.1.7;vToolbarUpdater18.1.7;c:\program files\common files\avg secure search\vtoolbarupdater\18.1.7\ToolbarUpdater.exe [2014-6-3 1808408]
    S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\toolbarbroker.exe --> c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [?]
    S3 AVP;Kaspersky Anti-Virus Service;c:\program files\kaspersky lab\kaspersky anti-virus 2012\avp.exe [2011-4-25 206448]
    S3 hcwhdpvr;Hauppauge HD PVR Capture Device;c:\windows\system32\drivers\hcwhdpvr.sys [2010-3-4 157184]
    S3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-11-2 19984]
    S3 netr28u;Linksys USB Wireless LAN Card Driver for Vista;c:\windows\system32\drivers\netr28u.sys [2007-12-14 570880]
    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-9-11 770168]
    S3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2010-3-7 19968]
    SUnknown tvxltnzm;tvxltnzm; [x]
    .
    =============== Created Last 30 ================
    .
    2014-06-03 18:42:31 0 ----a-w- C:\DELD27B.tmp
    2014-06-03 18:42:31 0 ----a-w- \DELD27B.tmp
    2014-06-03 18:34:42 411552 ----a-w- c:\windows\system32\drivers\tvxltnzm.sys
    2014-06-03 17:33:18 0 ----a-w- C:\DELF391.tmp
    2014-06-03 17:33:18 0 ----a-w- \DELF391.tmp
    2014-06-03 17:33:05 -------- d-----w- c:\program files\SUPERAntiSpyware
    2014-06-03 17:31:28 110296 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
    2014-06-03 17:31:17 74456 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
    2014-06-03 17:31:17 51928 ----a-w- c:\windows\system32\drivers\mwac.sys
    2014-06-03 17:31:17 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
    2014-06-03 17:31:17 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
    2014-06-03 16:48:47 8073384 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{c50f1017-f0b4-46cd-ad2c-7f56934ac16d}\mpengine.dll
    2014-06-03 16:36:48 -------- d-----w- c:\programdata\AVG Secure Search
    2014-05-16 20:31:55 2382848 ----a-w- c:\windows\system32\mshtml.tlb
    2014-05-16 20:22:00 10993664 ----a-w- c:\programdata\microsoft\bingdesktop\updater\BingDesktop.msi
    2014-05-08 13:48:42 227704 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
    .
    ==================== Find3M ====================
    .
    2014-06-03 16:36:37 42784 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
    2014-05-15 18:31:16 70832 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2014-05-15 18:31:16 692400 ----a-w- c:\windows\system32\FlashPlayerApp.exe
    2014-04-01 05:46:48 130712 ----a-w- c:\windows\system32\MSSTDFMT.DLL
    2014-04-01 05:46:48 1070232 ----a-w- c:\windows\system32\MSCOMCTL.OCX
    2014-03-31 16:35:10 231584 ------w- c:\windows\system32\MpSigStub.exe
    2014-03-07 23:12:00 1806848 ----a-w- c:\windows\system32\jscript9.dll
    2014-03-07 23:02:19 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
    2014-03-07 23:02:07 1129472 ----a-w- c:\windows\system32\wininet.dll
    2014-03-07 22:57:17 142848 ----a-w- c:\windows\system32\ieUnatt.exe
    2014-03-07 22:56:03 421376 ----a-w- c:\windows\system32\vbscript.dll
    .
    ============= FINISH: 11:52:43.19 ===============
     
  3. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft® Windows Vista™ Business
    Boot Device: \Device\HarddiskVolume2
    Install Date: 1/7/2010 8:53:01 PM
    System Uptime: 6/3/2014 11:13:13 AM (0 hours ago)
    .
    Motherboard: Acer | | FRS690L
    Processor: AMD Athlon(tm) Dual Core Processor 5600B | Socket AM2 | 2892/199mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 67 GiB total, 11.061 GiB free.
    D: is FIXED (NTFS) - 67 GiB total, 61.902 GiB free.
    E: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID:
    Description: Ethernet Controller
    Device ID: PCI\VEN_168C&DEV_001C&SUBSYS_E008105B&REV_01\4&146A7E8B&0&0020
    Manufacturer:
    Name: Ethernet Controller
    PNP Device ID: PCI\VEN_168C&DEV_001C&SUBSYS_E008105B&REV_01\4&146A7E8B&0&0020
    Service:
    .
    Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}
    Description: PS/2 Compatible Mouse
    Device ID: ACPI\PNP0F13\3&2B8E0B4B&0
    Manufacturer: Microsoft
    Name: PS/2 Compatible Mouse
    PNP Device ID: ACPI\PNP0F13\3&2B8E0B4B&0
    Service: i8042prt
    .
    ==== System Restore Points ===================
    .
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    2007 Microsoft Office system
    32 Bit HP CIO Components Installer
    8000A809_BasicWeb
    8000A809_Help_BasicWeb
    AAC Decoder
    Acer Assist
    Acer Registration
    Acer ScreenSaver
    Activation Assistant for the 2007 Microsoft Office suites
    Adobe Flash Player 13 ActiveX
    Adobe Flash Player 13 Plugin
    Adobe Reader XI (11.0.07)
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Ask Toolbar
    ATI Catalyst Install Manager
    AutoUpdate
    AVG 2011
    AVG SafeGuard toolbar
    Bing Desktop
    Bing Rewards Client Installer
    Bonjour
    BPDSoftware_Ini
    Business Contact Manager for Outlook 2007 SP2
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center Localization Chinese Standard
    Catalyst Control Center Localization Chinese Traditional
    Catalyst Control Center Localization Czech
    Catalyst Control Center Localization Danish
    Catalyst Control Center Localization Dutch
    Catalyst Control Center Localization Finnish
    Catalyst Control Center Localization French
    Catalyst Control Center Localization German
    Catalyst Control Center Localization Greek
    Catalyst Control Center Localization Hungarian
    Catalyst Control Center Localization Italian
    Catalyst Control Center Localization Japanese
    Catalyst Control Center Localization Korean
    Catalyst Control Center Localization Norwegian
    Catalyst Control Center Localization Polish
    Catalyst Control Center Localization Portuguese
    Catalyst Control Center Localization Russian
    Catalyst Control Center Localization Spanish
    Catalyst Control Center Localization Swedish
    Catalyst Control Center Localization Thai
    Catalyst Control Center Localization Turkish
    ccc-core-static
    ccc-utility
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    D3DX10
    DivX Codec
    DivX Player
    DivX Plus DirectShow Filters
    DivX Plus Web Player
    DivX Version Checker
    eProtection
    Google Chrome
    Google Update Helper
    H.264 Decoder
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Officejet Pro 8000 A809 Series
    ITECIR Driver
    iTunes
    Java 7 Update 11
    Java Auto Updater
    Kaspersky Anti-Virus 2012
    LightScribe 1.4.142.1
    Linksys Dual-Band Wireless-N USB Network Adapter
    Linksys WUSB600N Dual-Band Wireless-N USB Network Adapter
    Malwarebytes Anti-Malware version 2.0.2.1012
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4.5.1
    Microsoft Application Error Reporting
    Microsoft Default Manager
    Microsoft Office 2003 Web Components
    Microsoft Office 2007 Primary Interop Assemblies
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Home and Student 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook Connector
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Professional Hybrid 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Small Business Connectivity Components
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files (English)
    Microsoft SQL Server VSS Writer
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    MKV Splitter
    MSVCRT
    MSXML 4.0 SP2 (KB973688)
    Network
    OGA Notifier 2.0.0048.0
    Presto! PageManager 7.12.20
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealUpgrade 1.1
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2878236) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2878237) 32-Bit Edition
    Segoe UI
    SUPERAntiSpyware
    Toolbox
    TVersity Codec Pack 1.2
    UnfriendApp
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2880505) 32-Bit Edition
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    VC80CRTRedist - 8.0.50727.4053
    VLC media player 2.0.3
    WD Discovery Software
    WebReg
    Windows 7 Upgrade Advisor
    Windows Driver Package - ITE Tech.Inc. (itecir) HIDClass (06/20/2007 5.0.0004.2)
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Yontoo 1.10.02
    .
    ==== End Of File ===========================
     
  4. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    =============================

    What happens when you try to boot to normal mode?
     
  5. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    It says "The User service service profile failed the logon.
    User profile cannot be loaded".
     
  6. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Did you try system restore from safe mode?
     
  7. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    No but one option I did see was "Repair your computer" or words to that effect.
     
  8. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Go ahead and try that.
     
  9. Broni

    Broni Malware Annihilator Posts: 46,860   +254

  10. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    Doing so now. Will post back.
    When it gets to System Recovery Options, it won't let me proceed.
    I'm guessing its time to try a system Restore?
     
  11. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Make sure you read my another reply I just posted above.
     
     
  12. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    My bad, I didn't see that in time. System Restore is in progress. I'll see what happens after its done & may do it if necessary. Sorry but thanks. Been a shi??Y day.
     
  13. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    I'm trying your link now.
     
  14. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    I don't know if I'm doing something wrong or if it just aint working because I go to Start>search type in regedit and press Enter , but the screenshot they show isn't even close to what I see.:confused:.
     
  15. Broni

    Broni Malware Annihilator Posts: 46,860   +254

  16. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    Will do so now.
     
  17. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    Got this far "Go back to User Accounts and select ‘Manage another account'. Choose the old account and click ‘Delete the account'.
    & it don't do anything when I click on "Manage another account".
     
  18. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    Well, I did a System Restore FURTHER back & it worked.
    I'm in the process of installing security programs & will run scans in the morning.
    The Kasperky program she had on here was an expired trial version which I removed along with the Ask thing & AVG search crap. :)
     
  19. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    Am reposting DDS logs to reflect changes
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft® Windows Vista™ Business
    Boot Device: \Device\HarddiskVolume2
    Install Date: 1/7/2010 8:53:01 PM
    System Uptime: 6/4/2014 7:04:23 AM (0 hours ago)
    .
    Motherboard: Acer | | FRS690L
    Processor: AMD Athlon(tm) Dual Core Processor 5600B | Socket AM2 | 2900/199mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 67 GiB total, 11.338 GiB free.
    D: is FIXED (NTFS) - 67 GiB total, 61.927 GiB free.
    E: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID:
    Description: Ethernet Controller
    Device ID: PCI\VEN_168C&DEV_001C&SUBSYS_E008105B&REV_01\4&146A7E8B&0&0020
    Manufacturer:
    Name: Ethernet Controller
    PNP Device ID: PCI\VEN_168C&DEV_001C&SUBSYS_E008105B&REV_01\4&146A7E8B&0&0020
    Service:
    .
    Class GUID: {4d36e96f-e325-11ce-bfc1-08002be10318}
    Description: PS/2 Compatible Mouse
    Device ID: ACPI\PNP0F13\3&2B8E0B4B&0
    Manufacturer: Microsoft
    Name: PS/2 Compatible Mouse
    PNP Device ID: ACPI\PNP0F13\3&2B8E0B4B&0
    Service: i8042prt
    .
    ==== System Restore Points ===================
    .
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    2007 Microsoft Office system
    32 Bit HP CIO Components Installer
    8000A809_BasicWeb
    8000A809_Help_BasicWeb
    AAC Decoder
    Acer Assist
    Acer Registration
    Acer ScreenSaver
    Activation Assistant for the 2007 Microsoft Office suites
    Adobe Flash Player 13 ActiveX
    Adobe Flash Player 13 Plugin
    Adobe Reader XI (11.0.07)
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ATI Catalyst Install Manager
    AutoUpdate
    avast! Free Antivirus
    AVG 2011
    Bing Desktop
    Bing Rewards Client Installer
    Bonjour
    BPDSoftware_Ini
    Business Contact Manager for Outlook 2007 SP2
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center Localization Chinese Standard
    Catalyst Control Center Localization Chinese Traditional
    Catalyst Control Center Localization Czech
    Catalyst Control Center Localization Danish
    Catalyst Control Center Localization Dutch
    Catalyst Control Center Localization Finnish
    Catalyst Control Center Localization French
    Catalyst Control Center Localization German
    Catalyst Control Center Localization Greek
    Catalyst Control Center Localization Hungarian
    Catalyst Control Center Localization Italian
    Catalyst Control Center Localization Japanese
    Catalyst Control Center Localization Korean
    Catalyst Control Center Localization Norwegian
    Catalyst Control Center Localization Polish
    Catalyst Control Center Localization Portuguese
    Catalyst Control Center Localization Russian
    Catalyst Control Center Localization Spanish
    Catalyst Control Center Localization Swedish
    Catalyst Control Center Localization Thai
    Catalyst Control Center Localization Turkish
    ccc-core-static
    ccc-utility
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    D3DX10
    DivX Codec
    DivX Player
    DivX Plus DirectShow Filters
    DivX Plus Web Player
    DivX Version Checker
    Dropbox
    eProtection
    Google Chrome
    Google Update Helper
    H.264 Decoder
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Officejet Pro 8000 A809 Series
    ITECIR Driver
    iTunes
    Java 7 Update 60
    Java Auto Updater
    LightScribe 1.4.142.1
    Linksys Dual-Band Wireless-N USB Network Adapter
    Linksys WUSB600N Dual-Band Wireless-N USB Network Adapter
    Malwarebytes Anti-Malware version 2.0.2.1012
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4.5.1
    Microsoft Application Error Reporting
    Microsoft Default Manager
    Microsoft Office 2003 Web Components
    Microsoft Office 2007 Primary Interop Assemblies
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Home and Student 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook Connector
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Professional Hybrid 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Small Business Connectivity Components
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files (English)
    Microsoft SQL Server VSS Writer
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    MKV Splitter
    MSVCRT
    MSXML 4.0 SP2 (KB973688)
    Network
    OGA Notifier 2.0.0048.0
    Presto! PageManager 7.12.20
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealUpgrade 1.1
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
    Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2878236) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
    Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
    Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
    Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
    Security Update for Microsoft Office Word 2007 (KB2878237) 32-Bit Edition
    Segoe UI
    SpywareBlaster 5.0
    SUPERAntiSpyware
    Toolbox
    TVersity Codec Pack 1.2
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2880505) 32-Bit Edition
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    VC80CRTRedist - 8.0.50727.4053
    VLC media player 2.0.3
    WD Discovery Software
    WebReg
    Windows 7 Upgrade Advisor
    Windows Driver Package - ITE Tech.Inc. (itecir) HIDClass (06/20/2007 5.0.0004.2)
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Yontoo 1.10.02
    .
    ==== End Of File ===========================
     
  20. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    DDS (Ver_2012-11-20.01) - NTFS_x86
    Internet Explorer: 9.0.8112.16545 BrowserJavaVersion: 10.60.2
    Run by sdees at 7:11:34 on 2014-06-04
    Microsoft® Windows Vista™ Business 6.0.6002.2.1252.1.1033.18.1791.841 [GMT -7:00]
    .
    AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
    .
    ============== Running Processes ================
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\Ati2evxx.exe
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Windows\System32\spoolsv.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
    C:\Program Files\Microsoft\BingDesktop\BingDesktopUpdater.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Acer\eProtection\Service\eProtectionServ.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
    C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\alg.exe
    C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Google\Update\1.3.24.7\GoogleCrashHandler.exe
    C:\Windows\System32\spool\drivers\w32x86\3\WrtMon.exe
    C:\Program Files\Real\RealPlayer\Update\realsched.exe
    c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\AVAST Software\Avast\avastui.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Windows\System32\spool\drivers\w32x86\3\WrtProc.exe
    C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\svchost.exe -k HPService
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.kirotv.com
    uSearch Page = hxxp://www.google.com
    mStart Page = hxxp://www.yahoo.com
    uProxyOverride = <local>;*.local
    dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
    BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
    BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
    BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: {95B7759C-8C7F-4BF1-B163-73684A933233} - <orphaned>
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
    uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
    mRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
    mRun: [Acer Product Registration] "c:\program files\acer registration\ACE1.exe" /startup
    mRun: [Acer Assist Launcher] c:\program files\acer assist\launcher.exe
    mRun: [WrtMon.exe] c:\windows\system32\spool\drivers\w32x86\3\WrtMon.exe
    mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
    mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
    mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
    mRun: [BingDesktop] c:\program files\microsoft\bingdesktop\BingDesktop.exe /fromkey
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [AvastUI.exe] "c:\program files\avast software\avast\AvastUI.exe" /nogui
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\empowe~1.lnk - c:\acer\empowering technology\eAPLauncher.exe
    uPolicies-Explorer: NoDrives = dword:0
    mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
    mPolicies-Explorer: NoDrives = dword:0
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
    .
    INFO: HKCU has more than 50 listed domains.
    If you wish to scan all of them, select the 'Force scan all domains' option.
    .
    DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_09-windows-i586.cab
    DPF: {B80CD4E6-5B02-4B6C-99BE-68F1511E9549} - hxxp://plugin.slingbox.com/downloads/pc/1.4.0.85/WebSlingPlayer.cab
    DPF: {CAFEEFAC-0017-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_09-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_09-windows-i586.cab
    TCP: NameServer = 192.168.1.1 74.40.74.40
    TCP: Interfaces\{06A5C46C-5C78-45B4-8CB2-636B1175F385} : DHCPNameServer = 192.168.1.1 74.40.74.40
    TCP: Interfaces\{D6867B9F-961D-405B-A0AA-7BCBC5FD1C90} : DHCPNameServer = 192.168.1.1 74.40.74.40
    Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} -
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
    SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
    LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\35.0.1916.114\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 aswRvrt;avast! Revert;c:\windows\system32\drivers\aswRvrt.sys [2014-6-3 49944]
    R0 aswVmm;avast! VM Monitor;c:\windows\system32\drivers\aswVmm.sys [2014-6-3 180632]
    R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswsnx.sys [2014-6-3 777488]
    R1 aswSP;aswSP;c:\windows\system32\drivers\aswsp.sys [2014-6-3 411680]
    R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
    R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
    R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2013-10-10 120088]
    R2 aswHwid;avast! HardwareID;c:\windows\system32\drivers\aswHwid.sys [2014-6-3 24184]
    R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2014-6-3 67824]
    R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2014-6-3 50344]
    R2 BingDesktopUpdate;Bing Desktop Update service;c:\program files\microsoft\bingdesktop\BingDesktopUpdater.exe [2014-2-20 173280]
    R2 eProtection;eProtection Service;c:\program files\acer\eprotection\service\eProtectionServ.exe [2008-4-7 24576]
    R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
    R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes anti-malware\mbamscheduler.exe [2014-6-3 1809720]
    R2 MBAMService;MBAMService;c:\program files\malwarebytes anti-malware\mbamservice.exe [2014-6-3 860472]
    R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2014-6-3 23256]
    R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-6-3 110296]
    R3 MBAMWebAccessControl;MBAMWebAccessControl;c:\windows\system32\drivers\mwac.sys [2014-6-3 51928]
    R3 WN111v2;NETGEAR WN111v2 USB2.0 Wireless Card Service;c:\windows\system32\drivers\WN111v2v.sys [2008-9-29 449536]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
    S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\toolbarbroker.exe --> c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [?]
    S3 hcwhdpvr;Hauppauge HD PVR Capture Device;c:\windows\system32\drivers\hcwhdpvr.sys [2010-3-4 157184]
    S3 netr28u;Linksys USB Wireless LAN Card Driver for Vista;c:\windows\system32\drivers\netr28u.sys [2007-12-14 570880]
    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-9-11 770168]
    S3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2010-3-7 19968]
    .
    =============== Created Last 30 ================
    .
    2014-06-04 13:25:26 -------- d-----w- c:\programdata\Licenses
    2014-06-04 13:25:22 -------- d-----w- c:\program files\SpywareBlaster
    2014-06-04 11:19:50 -------- d-----w- C:\SUPERDelete
    2014-06-04 10:25:42 -------- d-----w- c:\program files\iPod
    2014-06-04 10:25:30 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
    2014-06-04 10:25:30 -------- d-----w- c:\program files\iTunes
    2014-06-04 05:14:13 -------- d-----w- c:\users\sdees\appdata\roaming\DropboxMaster
    2014-06-04 05:14:08 -------- d-----w- c:\program files\Dropbox
    2014-06-04 05:12:29 -------- d-----w- c:\users\sdees\appdata\roaming\Dropbox
    2014-06-04 05:11:14 -------- d-----w- c:\users\sdees\appdata\roaming\AVAST Software
    2014-06-04 05:05:06 180632 ----a-w- c:\windows\system32\drivers\aswVmm.sys
    2014-06-04 05:05:05 777488 ----a-w- c:\windows\system32\drivers\aswsnx.sys
    2014-06-04 05:05:04 49944 ----a-w- c:\windows\system32\drivers\aswRvrt.sys
    2014-06-04 05:05:03 67824 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
    2014-06-04 05:05:03 24184 ----a-w- c:\windows\system32\drivers\aswHwid.sys
    2014-06-04 05:04:55 43152 ----a-w- c:\windows\avastSS.scr
    2014-06-04 05:03:48 -------- d-----w- c:\program files\AVAST Software
    2014-06-04 04:40:22 110296 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
    2014-06-04 04:40:07 74456 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
    2014-06-04 04:40:07 51928 ----a-w- c:\windows\system32\drivers\mwac.sys
    2014-06-04 04:40:07 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
    2014-06-04 04:30:49 96680 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
    2014-06-03 18:42:31 0 ----a-w- C:\DELD27B.tmp
    2014-06-03 17:33:18 0 ----a-w- C:\DELF391.tmp
    2014-06-03 17:33:05 -------- d-----w- c:\program files\SUPERAntiSpyware
    2014-06-03 17:31:17 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
    2014-05-17 00:42:45 8050496 ------w- c:\programdata\microsoft\windows defender\definition updates\{447737da-aafa-474c-b260-9a4ad050bd7f}\mpengine.dll
    2014-05-16 20:31:55 2382848 ----a-w- c:\windows\system32\mshtml.tlb
    2014-05-08 13:48:42 227704 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
    .
    ==================== Find3M ====================
    .
    2014-06-04 05:04:56 776976 ----a-w- c:\windows\system32\drivers\aswsnx.sys.1401858377864
    2014-06-04 05:04:56 54832 ----a-w- c:\windows\system32\drivers\aswrdr.sys.1401858377864
    2014-05-15 18:31:16 70832 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2014-05-15 18:31:16 692400 ----a-w- c:\windows\system32\FlashPlayerApp.exe
    2014-04-01 05:46:48 130712 ----a-w- c:\windows\system32\MSSTDFMT.DLL
    2014-04-01 05:46:48 1070232 ----a-w- c:\windows\system32\MSCOMCTL.OCX
    2014-03-31 16:35:10 231584 ------w- c:\windows\system32\MpSigStub.exe
    2014-03-07 23:12:00 1806848 ----a-w- c:\windows\system32\jscript9.dll
    2014-03-07 23:02:19 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
    2014-03-07 23:02:07 1129472 ----a-w- c:\windows\system32\wininet.dll
    2014-03-07 22:57:17 142848 ----a-w- c:\windows\system32\ieUnatt.exe
    2014-03-07 22:56:03 421376 ----a-w- c:\windows\system32\vbscript.dll
    .
    ============= FINISH: 7:13:17.54 ===============
     
  21. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    Malwarebytes Anti-Malware
    www.malwarebytes.org

    Scan Date: 6/4/2014
    Scan Time: 7:37:58 AM
    Logfile: Today.txt
    Administrator: Yes

    Version: 2.00.2.1012
    Malware Database: v2014.06.04.05
    Rootkit Database: v2014.06.02.01
    License: Trial
    Malware Protection: Enabled
    Malicious Website Protection: Enabled
    Self-protection: Disabled

    OS: Windows Vista Service Pack 2
    CPU: x86
    File System: NTFS
    User: sdees

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 299814
    Time Elapsed: 10 min, 44 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 0
    (No malicious items detected)

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 0
    (No malicious items detected)

    Files: 0
    (No malicious items detected)

    Physical Sectors: 0
    (No malicious items detected)


    (end)
     
  22. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Good news :)

    I doubt it's malware related but we can run some more checks...

    [​IMG] Download RogueKiller from one of the following links and save it to your Desktop:

    Link 1
    Link 2

    • Close all the running programs
    • Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
    • Otherwise just double-click on RogueKiller.exe
    • Pre-scan will start. Let it finish.
    • Click on SCAN button.
    • Wait until the Status box shows Scan Finished
    • Click on Delete.
    • Wait until the Status box shows Deleting Finished.
    • Click on Report and copy/paste the content of the Notepad into your next reply.
    • RKreport.txt could also be found on your desktop.
    • If more than one log is produced post all logs.
    • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

    [​IMG] Create new restore point before proceeding with the next step....
    How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

    Download Malwarebytes Anti-Rootkit (MBAR) from HERE
    • Unzip downloaded file.
    • Open the folder where the contents were unzipped and run mbar.exe
    • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
    • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
    • Wait while the system shuts down and the cleanup process is performed.
    • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
    • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt
     
  23. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    RogueKiller V9.0.2.0 [Jun 3 2014] by Adlice Software
    mail : http://www.adlice.com/contact/
    Feedback : http://forum.adlice.com
    Website : http://www.adlice.com/softwares/roguekiller/
    Blog : http://www.adlice.com

    Operating System : Windows Vista (6.0.6002 Service Pack 2) 32 bits version
    Started in : Normal mode
    User : sdees [Admin rights]
    Mode : Remove -- Date : 06/04/2014 16:37:13

    ¤¤¤ Bad processes : 0 ¤¤¤

    ¤¤¤ Registry Entries : 8 ¤¤¤
    [Suspicious.Path] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\catchme -> NOT SELECTED
    [Suspicious.Path] HKEY_LOCAL_MACHINE\System\ControlSet001\Services\catchme -> NOT SELECTED
    [PUM.Policies] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0 -> NOT SELECTED
    [PUM.StartMenu] HKEY_USERS\S-1-5-21-792927261-3644060313-3262130061-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0 -> NOT SELECTED
    [PUM.DesktopIcons] HKEY_USERS\S-1-5-21-792927261-3644060313-3262130061-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu | {645FF040-5081-101B-9F08-00AA002F954E} : 1 -> NOT SELECTED
    [PUM.DesktopIcons] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT SELECTED
    [PUM.DesktopIcons] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT SELECTED
    [PUM.DesktopIcons] HKEY_USERS\S-1-5-21-792927261-3644060313-3262130061-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {645FF040-5081-101B-9F08-00AA002F954E} : 1 -> NOT SELECTED

    ¤¤¤ Scheduled tasks : 1 ¤¤¤
    [Suspicious.Path] \\{7CF75D56-BEC5-4AA4-854C-267893482265} -- C:\Windows\system32\pcalua.exe (-a "C:\Users\sdees\AppData\Local\TVersity\Media Server\TVersityConfigWizard_1_0.exe" -d "C:\Users\sdees\AppData\Local\TVersity\Media Server") -> DELETED

    ¤¤¤ Files : 0 ¤¤¤

    ¤¤¤ HOSTS File : 1 ¤¤¤
    [C:\Windows\System32\drivers\etc\hosts] 127.0.0.1 localhost

    ¤¤¤ Antirootkit : 0 ¤¤¤

    ¤¤¤ Web browsers : 1 ¤¤¤
    [PUP][CHROME:Addon] Default : AVG SafeGuard [ndibdjnfmopecpmkdieinmbadjfpblof] -> NOT SELECTED

    ¤¤¤ MBR Check : ¤¤¤
    +++++ PhysicalDrive0: WDC WD1600AAJS-22L7A0 ATA Device +++++
    --- User ---
    [MBR] 185c211aa9292abe973fa59ae4f5da66
    [BSP] 73a3ccbee7cbee0299c66a32090dd66a : Acer MBR Code
    Partition table:
    0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 63 | Size: 14998 MB
    1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 30717952 | Size: 68888 MB
    2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 171800576 | Size: 68739 MB
    User = LL1 ... OK
    User = LL2 ... OK


    ============================================
    RKreport_SCN_06042014_163528.log
     
  24. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 5,245   +232

    Ran Malwarebytes Anti-Rootkit & nothing was found. Clean.
     
  25. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Very Important! Temporarily disable your anti-virus and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      If the connection is not there use restore point you created prior to running Combofix.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error Illegal operation attempted on a registery key that has been marked for deletion, restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try the following...

    Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Download Rkill (courtesy of BleepingComputer.com) to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
    iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

    Restart computer in safe mode

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    When the scan is done Notepad will open with rKill.txt log.
    NOTE. rKill.txt log will also be present on your desktop.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.
     


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