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Volume problem and pop up

By lucnovak
Jul 16, 2010
  1. My problem
    My wave volume keeps going to zero? And also I keep getting random pop ups from Internet explore that I dont use. I use firefox fully updated. with ad blocking software. The sound is the main issuse.

    What I have tryed to fix it.
    I ran my Norton two full scans and updates Yesterday and today. Didn't find anything. 2. I ran Malwarebytes' Anti-Malware again noting. full scan. Didnt buy it.

    Any suggestions? I want to play a computer game and watch movies. and the sound keeps going down to zero after 2 mins. and the pop ups is once in blue moon.

    Computer
    Xp Service Pack 3
    3 GHZ
    2 GB RAM
    128 MB video card.
    Norton Firewall /anti virus
     
  2. Broni

    Broni Malware Annihilator Posts: 52,895   +344

  3. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    log files

    I never had so much trouble with a virus. I still getting pop ups and my volume is still low. I fallow everything to the lettre.
     
  4. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    i think i mess up the attachment. Sorry guys spent alot of time on this. And it didnt work. I am not sure what to do. I dont want to reformat my computer. For many resons.
     
  5. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

     

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    You're not following instructions.
    I'll NOT open any .doc type of file coming from heavily infected computer.
    Please, attach single text files from all required scans.
     
  7. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    all logs.

    here you go. fallowing rules. Please check tonight if possible.
     

    Attached Files:

  8. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Download MBRCheck to your desktop

    Double click MBRCheck.exe to run (Vista and Windows 7 users, right click and select Run as Administrator).
    It will show a black screen with some data on it.
    A report called MBRcheckxxxx.txt will be on your desktop
    Open this report and post its content in your next reply.
     
  9. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    ok

    I am already log on as admin? I am running Xp at the moment
     
  10. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    I don't think, it'll happen.
    Checking computer thoroughly takes time...
     
  11. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    well

    did all the suggested steps in the link you gave me. What I am suppose to do.
     
  12. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Did you read my reply #8 to run MBRCheck?
     
  13. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    what i got

    MBRCheck, version 1.1.1

    (c) 2010, AD

    \\.\C: --> \\.\PhysicalDrive0

    Size Device Name MBR Status
    --------------------------------------------
    74 GB \\.\PhysicalDrive0 Known-bad MBR code detected (Whistler / Black Internet)!

    Found non-standard or infected MBR.
    Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    Options:

    [1] Dump the MBR of a physical disk to file.

    [2] Restore the MBR of a physical disk with a standard boot code.

    [3] Exit.

    Enter your choice:
     
  14. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Rerun MBRCheck and select option "2".
    When asked for physical disk number, enter 0 (zero).
    Next, enter 0 (zero) for MBR code.
    Post resulting log and restart computer.
     
  15. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    MBRCheck, version 1.1.1

    (c) 2010, AD
    \\.\C: --> \\.\PhysicalDrive0

    Size Device Name MBR Status
    --------------------------------------------

    74 GB \\.\PhysicalDrive0 Known-bad MBR code detected (Whistler / Black Internet)!

    Found non-standard or infected MBR.
    Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    Options:
    [1] Dump the MBR of a physical disk to file.
    [2] Restore the MBR of a physical disk with a standard boot code.
    [3] Exit.

    Enter your choice: Enter the physical disk number to fix (0-99, -1 to cancel): Available MBR codes:

    [ 0] Default (Windows XP)

    [ 1] Windows XP

    [ 2] Windows Server 2003

    [ 3] Windows Vista

    [ 4] Windows 2008

    [ 5] Windows 7

    [-1] Cancel
    Please select the MBR code to write to this drive:

    Do you want to fix the MBR code? Type 'YES' and hit ENTER to continue: Successfully wrote new MBR code!

    Please reboot your computer to complete the fix.


    Done! Press ENTER to exit...
     
  16. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Good :)
    Did you restart computer and check for your issues?
     
  17. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    noting

    still there. I get one pop up. and my volume wave is always set to zero
     
  18. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Did you restart computer?
     
  19. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    yes

    yes i did restart
     
  20. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    I find it quite strange....
    Can you adjust your volume?
    Will it go back down by itself?

    Please, re-run MBRCheck as in my post #8.
     
  21. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    it

    the volume goes back down on its own. I have no clue. The only clue that it might be a virus is the pop up. Do i really need to re run it?!
     
  22. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Yes, please. I don't say something just to say it.
     
  23. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    MBRCheck, version 1.1.1

    (c) 2010, AD

    \\.\C: --> \\.\PhysicalDrive0
    Size Device Name MBR Status

    --------------------------------------------
    74 GB \\.\PhysicalDrive0 Windows XP MBR code detected


    Done! Press ENTER to exit...
     
  24. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Good, MBR is clean :)

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  25. lucnovak

    lucnovak TS Rookie Topic Starter Posts: 18

    hey

    I will run it and get back to you hopefully your on till its finish if I am. Its almost past my bed time lol.
     
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