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Water-damaged Galaxy S 4 Active phones getting replaced, one-time swap policy is confirmed

By Shawn Knight
Aug 7, 2013
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  1. Reports surfaced late yesterday that AT&T would be willing to replace a water-damaged Samsung Galaxy S 4 Active as part of a one-time replacement program. The news comes as a number of users have come forward claiming their S 4...

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  2. MilwaukeeMike

    MilwaukeeMike TS Evangelist Posts: 2,120   +723

    I wonder how widespread this issue is. Kinda fishy that they will only replace one phone per customer that fails the waterproofing. I doubt anyone is risking taking underwater pictures the 2nd time around, and if you're not willing to let it get wet, then what's the point?
     
  3. 9Nails

    9Nails TechSpot Paladin Posts: 977   +87

    They're probably using the camera button to take pictures. Which, I didn't think you're supposed to push buttons while the phone is submersed. There's an underwater app that you're supposed to use instead.
     
  4. Burty117

    Burty117 TechSpot Chancellor Posts: 2,505   +312

    Wtf?! How on earth can you advertise your phone as having the ability to be submerged in water, and when that does happen and breaks the phone you can only have it replaced once?

    I'm sorry, but here in the UK a friend of mine has the Sony Z which is also "water proof", the first one he had definitely wasn't and got it replaced but they didn't argue or say "one time only" the advert says it can be submerged in water it damn well can or will be replaced enough times to make it so...
     
  5. I wish they'd do the same for the S2
     
  6. H3llion

    H3llion TechSpot Paladin Posts: 973   +99

    So all the S4 models are water proof or just specific model?
     
  7. "They're probably using the camera button to take pictures. Which, I didn't think you're supposed to push buttons while the phone is submersed. There's an underwater app that you're supposed to use instead."

    The buttons aren't the issue. The rubber cap on the charging port isn't watertight. Once you put the phone underwater, it just goes straight in through there.
     
  8. Relic

    Relic TechSpot Chancellor Posts: 1,392   +16

    Digital Trends [Link] covered this issue last week, raising concerns that the S4 Active may not be more durable than your average smart phone. It may give you better protection from an accident here or there which is nice, just don’t take the recent ad campaigns by them to heart and go underwater.

    They originally didn't cover it at all under the warranty. I'm guessing they are now due to some bad press and justifiably angry customers who found out the hard way that their phone was not correctly sealed. And since they are acting rather quickly I imagine more than a few are affected.

    It's just the Galaxy S4 ACTIVE, but note that the phone is NOT water-proof, it is water resistant. It may not survive underwater, and I personally would never give it a try.
     


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