i have an msi a5000 lap top with windows 7. when i first got it a few months ago the webcam worked just fine. since then, ive updated the webcam software a few times. now it has stopped working. i thought it might have been a bad update so ive tried system restores and it never really restored properly. my computer says that the webcam is connected and in working order, but obviously it's not. when i open the webcam program, it gives me an outline where the picture should be. it's not even just a black picture, but its the color of the background of the program. im not sure what i should try to fix this but i dont' want to have to send my lap top in, so if someone knows what i could try, i'd be glad to hear from you... thanks!