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Welcome screen, start menu, and desktop all vanished

By neverafretter
Jun 14, 2009
  1. I recently installed AVG to find and get rid of any viruses. It found many. I then restarted my computer and my welcome screen w/ all users, my start menu, and desktop all disappeared. I can only get to windows task manager. I cannot run regedit, msconfig, nor explorer.exe. I also cannot use system restore. I am running XP with SP3. Can anyone please help me?
     
  2. mflynn

    mflynn TS Rookie Posts: 2,655

    Boot to Advanced boot Menu and try Safe Mode.

    If that don't work then try "Last Known good..

    Get back with results. Do not try to run any virus scanner yet!

    Mike
     
  3. neverafretter

    neverafretter TS Rookie Topic Starter

    Thanks mflynn

    I've tried both. Safe mode gives me the same issues (No desktop, no welcome screen, and can only navigate through task mgr).
    "Last Known Good" did nothing as well. Still same issues.
     
  4. mflynn

    mflynn TS Rookie Posts: 2,655

    OK in Safe Mode using Taskmgr can you run cmd.exe to open a command prompt?

    Mike
     
  5. neverafretter

    neverafretter TS Rookie Topic Starter

    Sorry but I tried that as well and received an error message. Would you like me to try it again and post exactly what the error message states?
     
  6. mflynn

    mflynn TS Rookie Posts: 2,655

    No paste the below into the Taskmgr run

    Paste following to Run command! This is System Restore
    Code:
    %SystemRoot%\system32\restore\rstrui.exe
    Mike
     
  7. neverafretter

    neverafretter TS Rookie Topic Starter

    Tried it an received an error message that stated "Windows cannot find %SystemRoot%\system32\restore\rstrui.exe"
     
  8. mflynn

    mflynn TS Rookie Posts: 2,655

    Ok hang loose i am preparing a download for you.

    Do you have a flash drive to get something to the affected computer?

    mike
     
  9. neverafretter

    neverafretter TS Rookie Topic Starter

    Yes I do. I am here awaiting your next instruction.
     
  10. neverafretter

    neverafretter TS Rookie Topic Starter

    Just so you know. I am on the infected computer now. I am able to get to firefox via the task manager.
     
  11. mflynn

    mflynn TS Rookie Posts: 2,655

  12. neverafretter

    neverafretter TS Rookie Topic Starter

    I apologize Mike but can you be a bit more step by step. I'm not too tech savvy. Oh wait! I think I get it. Download the file, then in the script to paste, change the "h" to whatever letter the flash drive is?
     
  13. mflynn

    mflynn TS Rookie Posts: 2,655

  14. neverafretter

    neverafretter TS Rookie Topic Starter

    Sorry Mike. I sincerely appreciate your help, but I received the same error msg:
    "Windows cannot find rundll32.exe setupapi,InstallHinfSection DefaultInstall 4 h:\dbfix.inf"
    I then saved it to my second hard drive "G" and received the same thing with the exception of the letter change to "g".
    I'm thinking I'm going to have to take it to a repair place, but I am going to at least wait until tomorrow to see if you or anyone else comes up with anything else.
     
  15. mflynn

    mflynn TS Rookie Posts: 2,655

    Check my last post and do the edit

    Mike
     
  16. neverafretter

    neverafretter TS Rookie Topic Starter

    Aggghhh!!! I was able to download, run, and enable all. The program asked me to reboot, so i did. Same problem. Nothing at all has changed.
     
  17. mflynn

    mflynn TS Rookie Posts: 2,655

  18. neverafretter

    neverafretter TS Rookie Topic Starter

    After 6 hours of scanning by the various suggested programs still the same thing.
     
  19. mflynn

    mflynn TS Rookie Posts: 2,655

    If you did all this scanning where are the logs you were supposed to post??!!

    I need that Info. If you were able to do the entire 8 steps we can fix this.

    After running Daft and RatsCheddar did you try to run Explorer again?

    If you did get MalwareBytes and SuperAntiSpyware did you select and remove the found items or just exit.

    Run MawareBytes and Super again Quick Scans on both and attach the logs back here!

    Mike
     
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