Where did my sound go?

By dirtybeige
Dec 8, 2007
Topic Status:
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  1. Ok, it seems that I have a similar problem that others have had. My sound has seemed to disappear. Here are my PC specs: I'm using a Dell Dimension 9100. Windows XP Home Editon 5.1.2600. Internet Explorer is 7.0. I saw from an earlier post to use Everest to figure out my sound card. The following is a copy from what it states is Windows Audio:

    Device Identifier Device Description
    wave-in.0 0001 0050 Modem #0 Line Record
    wave-out.0 0001 0051 Modem #0 Line Playback
    And next, it says

    PCI/PnP Audio
    Device Description Type
    Intel 82801GB ICH7 - High Definition Audio Controller [A-1] PCI

    I've been working on this for two weeks. Can anyone offer any suggestions?
  2. Fragrant Coit

    Fragrant Coit TechSpot Maniac Posts: 579

  3. dirtybeige

    dirtybeige Newcomer, in training Topic Starter

    Did it. When trying to install the SigmaTel Audio Driver and Applications, I get the error message that says "Device Object not present, restart the system and run setup again." I've restarted and tried again and still get nothing. Am I doing something wrong?
  4. Fragrant Coit

    Fragrant Coit TechSpot Maniac Posts: 579

    it sounds like the onboard has failed then, that ought to be the correct driver.

    you might have to buy a sound card...

    They just fit into a PCI slot. You'll need to Disable the Onboard Audio in the BIOS, load up the soundcard drivers {it'll come with a CD} and you are up & running.
  5. dirtybeige

    dirtybeige Newcomer, in training Topic Starter

    Ok, I just installed a new soundcard. Sound Blaster Audigy. Nothing. However, now that I came back to the previous note, I did not disable the onboard audio in the BIOS. I just uninstalled the previous audio. So, how do I disable the onboard? Do I need to remove the sound card that I just installed before I do that? When it comes to this, I need step by step. Thanks for whatever can be provided.
  6. Fragrant Coit

    Fragrant Coit TechSpot Maniac Posts: 579

    Generally it's in "integrated Peripherals" {all manuf use different terms to confuse us!}, look for "Onboard Audio", "AC97", or something similar, there's 2 options - enable, or DISABLE.

    Then audio will be mapped to your nice new soundcard!!
  7. dirtybeige

    dirtybeige Newcomer, in training Topic Starter

    Did it. Still no sound. There still is no sound icon in the tray when my system loads. When I click on Sounds/devices under volume, it still states "no audio device". Basically, nothing has changed. Any other suggestions?
  8. nickc

    nickc TechSpot Paladin Posts: 1,623

    have u installed the drivers for the sound card? without drivers nothing will work on a computer.
  9. Fragrant Coit

    Fragrant Coit TechSpot Maniac Posts: 579

    So you've installed the Soundblaster, and it's properly inserted into the PCI slot...

    Did Windows say "Found new Hardware" at any stage? Because it should have!

    If you go Control Panel / System / Hardware / Device Manager , does anything have an Exclamation Mark ?
  10. dirtybeige

    dirtybeige Newcomer, in training Topic Starter

    I re-did my install. Wasn't in completely. So it installed, it checked the web for updates, and now yes, device manager shows SB Audigy listed and there is an icon on the tray. However, when I click the icon, it says "The audio device supported by this application is not detected. The application will exit." Also, when I look at device manager, the exclamation mark is on the Microsoft kernel Acoustic Echo Canceller and the Microsoft Kernel Audio Splitter, as well as the Microsoft kernel GS Wavetable Synthesizer.
    Everything looks like it installed correctly. I have a report from Everest. Is there anything on there that would be helpful? As you can imagine, this is beyond frustrating. I appreciate your assistance.
  11. dirtybeige

    dirtybeige Newcomer, in training Topic Starter

    Is there anyone out there that can help with this?
     
  12. Crazy

    Crazy Newcomer, in training Posts: 191

    In the device manager, next to your SB audigy, does it have a question mark or something next to it?

    If it does, then your driver isn't (correctly)installed.

    If it is correctly installed, and still no sound, go to the control panel under "sound" or something(using dutch OS) and look there if your SB is selected as output device and not your old one.
  13. kirock

    kirock Newcomer, in training Posts: 1,598

    Also it with that many yellow flag in the device manager related to sound you might try doing a system restore to a previous date, as Windows might be corrupted and you lost some dll's.

    I would do this:
    1. Uninstall Augidy drivers and delete card from device manager.
    2. Shut down remove Audgy.
    3. Reboot , enter BIOS and reactivate on-board. Save and continue boot.
    and proceed below
    Log on to Windows as an Administrator.
    Click Start, point to All Programs - Accessories - System Tools - System Restore.
    On the Welcome to System Restore page, click Restore my computer to an earlier time, and click Next.

    See if sound works again.
    Now you can proceed to install Audgy card and drivers and turn-off onboard as you like.
  14. dirtybeige

    dirtybeige Newcomer, in training Topic Starter

    I looked in control panel and sound, but did not see an option to select SB. Also in this area on the volume tab, it says No Audio Device.
    - Thanks Kirock, I'll do that in a bit.
  15. Crazy

    Crazy Newcomer, in training Posts: 191

    If it says "no audio device" in device manager and there is no yellow questionmark(there should be a + next to it) and under that a "Unkown Device" or "Sound Blaster Audigy" then windows hasn't detected your hardware.

    Search for plug and play devices(there is a button for it in the menu on top), if it still doesn't find it. Take out the SB card and plug it in a different PCI slot.
    Windows should then detect it again and it will appear in the device manager.
  16. dirtybeige

    dirtybeige Newcomer, in training Topic Starter

    This may have been said to you before, but Kirock YOU ROCKKKKK!!!!! Thank you my friend. Music is back.
    - Crazy, thanks for the suggestions.
    - Fragrant Coit - Thanks for your help too.
    This is probably the most amazing site on the web. Have I said thanks?
    THANK YOUUUUU!!!!!!!!!
  17. kirock

    kirock Newcomer, in training Posts: 1,598

    You are most welcome my friend.
    :)
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