Solved Wife's computer slow and conflicted (I assume)

[glhglh]

Sophos:

Clean

2017-01-01 01:57:40.960 Sophos Virus Removal Tool version 2.5.6
2017-01-01 01:57:40.960 Copyright (c) 2009-2016 Sophos Limited. All rights reserved.
2017-01-01 01:57:40.960 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
2017-01-01 01:57:40.961 Windows version 6.2 SP 0.0 build 9200 SM=0x300 PT=0x1 WOW64
2017-01-01 01:57:40.961 Checking for updates...
2017-01-01 01:57:40.981 Update progress: proxy server not available
2017-01-01 01:57:48.885 Option all = no
2017-01-01 01:57:48.885 Option recurse = yes
2017-01-01 01:57:48.885 Option archive = no
2017-01-01 01:57:48.885 Option service = yes
2017-01-01 01:57:48.885 Option confirm = yes
2017-01-01 01:57:48.885 Option sxl = yes
2017-01-01 01:57:48.886 Option max-data-age = 35
2017-01-01 01:57:48.886 Option vdl-logging = yes
2017-01-01 01:57:48.896 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2017-01-01 01:57:48.896 Machine ID: e7daa8be72c2419e861aee81319b4ab0
2017-01-01 01:57:48.897 Component SVRTcli.exe version 2.5.6
2017-01-01 01:57:48.897 Component control.dll version 2.5.6
2017-01-01 01:57:48.897 Component SVRTservice.exe version 2.5.6
2017-01-01 01:57:48.897 Component engine\osdp.dll version 1.44.1.2270
2017-01-01 01:57:48.897 Component engine\veex.dll version 3.67.0.2270
2017-01-01 01:57:48.897 Component engine\savi.dll version 9.0.5.2270
2017-01-01 01:57:48.898 Component rkdisk.dll version 1.5.31.1
2017-01-01 01:57:48.898 Version info: Product version 2.5.6
2017-01-01 01:57:48.899 Version info: Detection engine 3.67.0
2017-01-01 01:57:48.899 Version info: Detection data 5.32
2017-01-01 01:57:48.899 Version info: Build date 10/4/2016
2017-01-01 01:57:48.899 Version info: Data files added 587
2017-01-01 01:57:48.899 Version info: Last successful update (not yet updated)
2017-01-01 01:58:29.106 Downloading updates...
2017-01-01 01:58:29.109 Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
2017-01-01 01:58:29.109 Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2017-01-01 01:58:29.109 Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2017-01-01 01:58:29.109 Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
2017-01-01 01:58:29.109 Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I49502] sdds.data0910.xml: found supplement IDE533 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
2017-01-01 01:58:29.109 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE533 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE533 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I49502] sdds.data0910.xml: found supplement IDE534 LATEST path= baseVersion= [included from product IDE533 LATEST path=]
2017-01-01 01:58:29.109 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE534 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE534 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I49502] sdds.data0910.xml: found supplement IDE535 LATEST path= baseVersion= [included from product IDE534 LATEST path=]
2017-01-01 01:58:29.109 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE535 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE535 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I49502] sdds.data0910.xml: found supplement IDE536 LATEST path= baseVersion= [included from product IDE535 LATEST path=]
2017-01-01 01:58:29.109 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE536 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE536 LATEST path=
2017-01-01 01:58:29.109 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2017-01-01 01:58:29.331 Update progress: [I19463] Syncing product SAVIW32 LATEST path=
2017-01-01 01:58:29.331 Update progress: [I19463] Product download size 151003858 bytes
2017-01-01 01:58:32.761 Update progress: [I19463] Syncing product IDE533 LATEST path=
2017-01-01 01:58:32.761 Update progress: [I19463] Product download size 2192549 bytes
2017-01-01 01:58:39.405 Update progress: [I19463] Syncing product IDE534 LATEST path=
2017-01-01 01:58:39.405 Update progress: [I19463] Product download size 2006903 bytes
2017-01-01 01:58:40.281 Update progress: [I19463] Syncing product IDE535 LATEST path=
2017-01-01 01:58:40.281 Update progress: [I19463] Product download size 1915695 bytes
2017-01-01 01:58:40.797 Update progress: [I19463] Syncing product IDE536 LATEST path=
2017-01-01 01:58:40.797 Update progress: [I19463] Product download size 2851461 bytes
2017-01-01 01:58:42.346 Installing updates...
2017-01-01 01:58:42.962 Error level 1
2017-01-01 01:59:21.375 Update successful
2017-01-01 01:59:29.554 Option all = no
2017-01-01 01:59:29.554 Option recurse = yes
2017-01-01 01:59:29.554 Option archive = no
2017-01-01 01:59:29.554 Option service = yes
2017-01-01 01:59:29.554 Option confirm = yes
2017-01-01 01:59:29.554 Option sxl = yes
2017-01-01 01:59:29.555 Option max-data-age = 35
2017-01-01 01:59:29.555 Option vdl-logging = yes
2017-01-01 01:59:29.565 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2017-01-01 01:59:29.565 Machine ID: e7daa8be72c2419e861aee81319b4ab0
2017-01-01 01:59:29.566 Component SVRTcli.exe version 2.5.6
2017-01-01 01:59:29.566 Component control.dll version 2.5.6
2017-01-01 01:59:29.566 Component SVRTservice.exe version 2.5.6
2017-01-01 01:59:29.566 Component engine\osdp.dll version 1.44.1.2270
2017-01-01 01:59:29.566 Component engine\veex.dll version 3.67.0.2270
2017-01-01 01:59:29.566 Component engine\savi.dll version 9.0.5.2270
2017-01-01 01:59:29.567 Component rkdisk.dll version 1.5.31.1
2017-01-01 01:59:29.567 Version info: Product version 2.5.6
2017-01-01 01:59:29.568 Version info: Detection engine 3.67.0
2017-01-01 01:59:29.568 Version info: Detection data 5.32
2017-01-01 01:59:29.568 Version info: Build date 10/4/2016
2017-01-01 01:59:29.568 Version info: Data files added 588
2017-01-01 01:59:29.568 Version info: Last successful update 12/31/2016 5:59:21 PM
2017-01-01 03:54:47.694 Could not open C:\hiberfil.sys
2017-01-01 03:54:52.473 Could not open C:\pagefile.sys
2017-01-01 04:18:50.463 Could not open C:\swapfile.sys
2017-01-01 04:22:16.723 Could not open C:\System Volume Information\{04c0bdc9-cbc8-11e6-82a3-308d9915ac07}{3808876b-c176-4e48-b7ae-04046e6cc752}
2017-01-01 04:22:16.724 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2017-01-01 04:22:16.724 Could not open C:\System Volume Information\{458414ff-ce5b-11e6-82a6-308d9915ac07}{3808876b-c176-4e48-b7ae-04046e6cc752}
2017-01-01 04:22:16.724 Could not open C:\System Volume Information\{46c4f1ec-c865-11e6-82a1-308d9915ac07}{3808876b-c176-4e48-b7ae-04046e6cc752}
2017-01-01 04:22:16.725 Could not open C:\System Volume Information\{46c4f5e4-c865-11e6-82a1-308d9915ac07}{3808876b-c176-4e48-b7ae-04046e6cc752}
2017-01-01 04:22:16.725 Could not open C:\System Volume Information\{a080510f-cfba-11e6-82a7-308d9915ac07}{3808876b-c176-4e48-b7ae-04046e6cc752}
2017-01-01 04:22:16.725 Could not open C:\System Volume Information\{ca409a99-c212-11e6-82a1-308d9915ac07}{3808876b-c176-4e48-b7ae-04046e6cc752}
2017-01-01 04:34:57.806 Password protected file C:\Users\betty\Box Sync\Clients\From Server\Christenson, Jeff & Christine\Applications and Forms\Brokerage Account.docx
2017-01-01 04:35:01.047 Password protected file C:\Users\betty\Box Sync\Clients\From Server\Christenson, Jeff & Christine\Attachments\32888-7706-Brokerage Account.docx
2017-01-01 04:43:19.318 Password protected file C:\Users\betty\Box Sync\Clients\From Server\Scheible, Patrick\Schwab account info for deposit of Fidelity check.docx
2017-01-01 04:45:46.581 Password protected file C:\Users\betty\Box Sync\Clients\Moran John and Mary 991211C\Hedrick-Moran\Account Admin\401k LOA Distribution John.docx
2017-01-01 04:45:46.794 Password protected file C:\Users\betty\Box Sync\Clients\Moran John and Mary 991211C\Hedrick-Moran\Account Admin\Backup of 401k LOA Distribution Jim.wbk
2017-01-01 04:50:56.511 Password protected file C:\Users\betty\Box Sync\Hedco Operations\Compliance\Required Books and Records\Written Communication\2012\32888-7706-brokerage account.docx
2017-01-01 04:50:58.265 Password protected file C:\Users\betty\Box Sync\Hedco Operations\Compliance\Required Books and Records\Written Communication\2012\brokerage account.docx
2017-01-01 04:51:00.065 Password protected file C:\Users\betty\Box Sync\Hedco Operations\Compliance\Required Books and Records\Written Communication\2012\cost basis info needed.xlsx
2017-01-01 04:51:20.536 Password protected file C:\Users\betty\Box Sync\Hedco Operations\Compliance\Required Books and Records\Written Communication\2012\new cost basis info needed.xlsx
2017-01-01 05:03:21.010 Password protected file C:\Users\betty\OneDrive - The Hedrick Co-\IFP\Clients\Investments.xlsx
2017-01-01 05:03:23.378 Password protected file C:\Users\betty\OneDrive - The Hedrick Co-\IFP\Clients\Sample Clients\Investments.xlsx
2017-01-01 05:03:25.724 Password protected file C:\Users\betty\OneDrive - The Hedrick Co-\IFP\Investments.xlsx
2017-01-01 05:12:01.414 Could not open C:\Windows\System32\config\BBI
2017-01-01 05:12:01.831 Could not open C:\Windows\System32\config\RegBack\DEFAULT
2017-01-01 05:12:01.842 Could not open C:\Windows\System32\config\RegBack\SAM
2017-01-01 05:12:01.843 Could not open C:\Windows\System32\config\RegBack\SECURITY
2017-01-01 05:12:01.868 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2017-01-01 05:12:01.869 Could not open C:\Windows\System32\config\RegBack\SYSTEM
2017-01-01 05:37:37.055 Error level 0

 

[Broni]

Update Firefox to the current version.

Update your Java version here: https://www.techspot.com/downloads/6463-java-se.html
Alternate download: http://www.java.com/en/download/manual.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

==========================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.

 

[Broni]

The issue seems to be resolved.

 

[glhglh]

Broni:

Yes, it is resolved. she thinks she knows when she made the fateful click (but didn't tell me for a few days). I'll do another frst in a couple of weeks to make sure. Thank you very much for your assistance! I would like to learn how to read some of those scans. I'll send a separate thank you!

 

[Broni]

Way to go!!
Good luck and stay safe