TechSpot

Win XP crash

By brian S
Jun 4, 2014
Post New Reply
  1. Hello all,

    I recently had a crash where my computer rebooted and gave me the restart due to serious problem upon booting up. I didnt know to look at the numbers then, but I ran whocrashed and got this report.

    On Mon 06/02/2014 1:25:57 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\Mini060214-01.dmp
    This was probably caused by the following module: win32k.sys (win32k+0x5FC9E)
    Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFBF85FC9E, 0xFFFFFFFFA82BFAE4, 0x0)
    Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
    file path: C:\WINDOWS\system32\win32k.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Multi-User Win32 Driver
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


    I am now experiencing problems such as but not limited to: not being able to double click icons, software not performing automated steps, and windows install/uninstall errors. I also ran superantispyware and malwarebytes anti malware tools and cleared all issues there. I am a full time print shop person and this computer is required to run my mailing software. Part of this problem involves that sopftware not being able to function correctly. I can also not uninstall it to install a fresh program. Any help would be great!! I'm not a tech guy so please speak plainly when discussing techy stuff.

    Thanks,
    Brian
     
  2. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    You may still be infected. Sometimes Superantispyware and Malwarebytes -Anti Malware are not enough. You may want to jump over to the Virus & Malware Sub forum and here at Techspot. Get checked out. If this turns out not to be the problem. Then post back.
     

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...