The device symptoms: user gets booted off after a few minutes online or a few hours (random) and goes to MS Windows Error Signature screen. Error codes as follows: BCCode : 10000012 BCP1 : 00000082 BCP2 : 80010038 BCP3 : 00000000 BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1 Recent changes to user's device: user blew out the audio on mainboard, and installed a SoundBlaster Card. Installed sw with card and upgraded drivers from website. All was well until this error message started. It's creating a dump file that I can attach later. I am unfamiliar with this error signature screen and can't find any resources to figure out what the codes mean.