Howdy,
Been trying to figure this one out for about the last 3 weeks... starting to go a little crazy now! Anyone have any ideas what to try next?
The background goes like this:
First, it's an Aopen system, 3.2GHz P4, 1 GB RAM, 2 x 160GB HDD, w/All-In-Wonder video card supporting dual monitors.
The problem occurs anytime I try playing video -- whether it's a DVD or an .mpg file. The moment I try to play the video, the system reboots without warning. The problem is a hard failure in that it repeats 100% of the time (anytime I try to play any kind of video).
1. Since the last time I can remember successfully playing a video up until the problem appeared, I've installed 3 programs:
--> Deep Log Analyer (a program that analyzes Web logs)
--> Summary (also a program for analysing Web logs)
--> Icon Suite (a simple program for creating favicons)
Uninstalling these programs hasn't helped.
2. I checked XP's Event Viewer and it initially reported this error:
"The mrtRate service failed to start due to the following error:
The system cannot find the file specified."
3. I Googled the error message and found a couple of posts, all of which point to a conflict with Quicken. They say that mrtRate belongs to a Quicken update download checker running in the background. Here's one such post:
http://www.ureader.com/message/1242597.aspx
And here's a Microsoft support article dealing with the issue:
http://support.microsoft.com/default.aspx?...kb;en-us;810905
I followed the directions in the article and disabled the MrtRate driver.
I rebooted and tried again, and the same error occurred -- the system restarted the moment I tried to play a DVD.
But this time round, the error message changed. Here's what it now reads:
Source: System Error
Category: (102)
Type: Error
Description: Error code 1000008e, parameter1 c0000005, parameter2 bfcf9707, parameter3 b7ae199b, parameter4 00000000.
I tried Googling this error but didn't have any luck resolving it.
Any ideas where to turn next?
Thanks much,
Tim
Been trying to figure this one out for about the last 3 weeks... starting to go a little crazy now! Anyone have any ideas what to try next?
The background goes like this:
First, it's an Aopen system, 3.2GHz P4, 1 GB RAM, 2 x 160GB HDD, w/All-In-Wonder video card supporting dual monitors.
The problem occurs anytime I try playing video -- whether it's a DVD or an .mpg file. The moment I try to play the video, the system reboots without warning. The problem is a hard failure in that it repeats 100% of the time (anytime I try to play any kind of video).
1. Since the last time I can remember successfully playing a video up until the problem appeared, I've installed 3 programs:
--> Deep Log Analyer (a program that analyzes Web logs)
--> Summary (also a program for analysing Web logs)
--> Icon Suite (a simple program for creating favicons)
Uninstalling these programs hasn't helped.
2. I checked XP's Event Viewer and it initially reported this error:
"The mrtRate service failed to start due to the following error:
The system cannot find the file specified."
3. I Googled the error message and found a couple of posts, all of which point to a conflict with Quicken. They say that mrtRate belongs to a Quicken update download checker running in the background. Here's one such post:
http://www.ureader.com/message/1242597.aspx
And here's a Microsoft support article dealing with the issue:
http://support.microsoft.com/default.aspx?...kb;en-us;810905
I followed the directions in the article and disabled the MrtRate driver.
I rebooted and tried again, and the same error occurred -- the system restarted the moment I tried to play a DVD.
But this time round, the error message changed. Here's what it now reads:
Source: System Error
Category: (102)
Type: Error
Description: Error code 1000008e, parameter1 c0000005, parameter2 bfcf9707, parameter3 b7ae199b, parameter4 00000000.
I tried Googling this error but didn't have any luck resolving it.
Any ideas where to turn next?
Thanks much,
Tim