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Win XP Restarts when i open a Word File

By quickmelt03
Sep 18, 2005
  1. im having problem with my pc.. im using win xp and office 2003 right now... but whenever i use ms word... it restarts my pc... i checked the event viewer log and it registered a system error category 102, event 1003... im really having problem solving this... can somebody give me at least a hint on what to do with this prob...

    I also checked the event and it has this - Error code 1000000a, parameter1 00000000, parameter2 00000002, parameter3 00000000, parameter4 804dbc95

    hope somebody can help me with this problem.. thanks a lot
     
  2. greenflash

    greenflash TS Rookie Posts: 100

    Welcome to techspot

    It can be a memory read error or something else

    First of all u should post ur minidumps here so that experienced members can help you

    to do this ;

    locate the C:/Windows/Minidump folder than u ll see a few minidump files..

    Add them into minidump.zip and attach the minidump.zip file to ur post

    Then cpc can review and lets u know what goes wrong
     
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