Inactive Win64/Patched.A + other related malware

[Jay Pfoutz]

Call your Internet Service Provider (ISP) and see if it is a network problem. There may be a lot of things wrong, such as:

-Issues with the line from your home to the service station.
-Issues with the service quality, which may be overload on a network.
-Ethernet cable is bad.
-Router / modem is of poor quality or is dying.
-Line running in to your house is damaged.
-Too much interference, if on a wireless network.

All of these are ideas you may want to bring up with your ISP.

 

[njoyd]

Thanks for your reply DMJ, it's Saturday over here at the moment so I don't think I'll be able to call until Monday, and on Tuesday I'm going to Australia for 5 days so would love to sort the problem before then if possible....I don't think it'll be a network issue though because I flat with 5 people and everyone else's laptops connect to the internet fine, and my laptop has been connecting to the internet fine for the last 11 months, up until I got the virus.

I just tried calling the ISP and need our account number to be able to check our account, but my flatmate who has the account number is out at the moment so I'll need to wait until I can get the account number to call up again. Do you think the internet problem would be fixed through a factory reset of the laptop? Thanks again for all of your help so far, you've been brilliant!

 

[njoyd]

I've just called my ISP and confirmed that there are no issues with the network....do you think the internet problem would be fixed through a factory reset of the laptop? I've had the laptop for a year and am running Windows 7 which came pre-installed (so I don't have a CD). Thanks again!

 

[Jay Pfoutz]

It's your choice. Backup your data first. Documents, pictures, and videos only. Just write down your programs and other special features you want, don't backup any files from programs or Windows.

Having a backup will relieve the hassle of doing the factory reset and having to start all over.

Your choice to do the factory reset. Worth a try.

 

[njoyd]

Okay DMJ, thanks very much for all of your help so far. I'm going to Australia for 5 days tomorrow so will be back on Sunday and will do the reset on Monday and let you know how it went. Have a great week!

 

[Jay Pfoutz]

Okay, see you then.

 

[Jay Pfoutz]

How did it go?

 

[njoyd]

Hoping to do the reset tomorrow, will let you know how it goes thanks!

 

[Jay Pfoutz]

Okay, will wait!

 

[Jay Pfoutz]

Doing okay?

 

[Jay Pfoutz]

Hello! Are you still with us? Your topic is now marked inactive, because you have lacked to reply.

However, we'd like to still help. Please update us on the state of your PC.