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Win7 randomly freezing

By Hey Zeus
Aug 15, 2011
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  1. So I have only experienced this while playing CoD4. I will be playing and the computer will randomly freeze up.

    Windows 7 ultimate
    Intel E6700 3.20ghz
    4gb ram
    64 bit
    Rampage Formula motherboard
    Radeon HD4650

    Here is the report:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8004D0B038
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1



    Attached are my 2 dump files. This is driving me INSANE!
     

    Attached Files:

  2. Hey Zeus

    Hey Zeus TS Rookie Topic Starter

    Bring
    Up
    My
    Post
     
  3. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Do you receive these BSODs at any other time? What are your system temperatures like when you are playing?
     
  4. Hey Zeus

    Hey Zeus TS Rookie Topic Starter

    No other BSODs, my temps are fine, highest temp is the GPU Diode, those get to 68C
     
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    0x124: WHEA_UNCORRECTABLE_ERROR and is described as "A fatal hardware error has occurred."

    This error code and definition has replaced the older XP code 0x9C: MACHINE_CHECK_EXCEPTION and though it is older the definition still is applicable: This is a hardware issue: an unrecoverable hardware error has occurred. The parameters have different meanings depending on what type of CPU you have but, while diagnostic, rarely lead to a clear solution. Most commonly it results from overheating, from failed hardware (RAM, CPU, hardware bus, power supply, etc.), or from pushing hardware beyond its capabilities (e.g., overclocking).

    Anything oc'ed like your video card?
     
  6. Hey Zeus

    Hey Zeus TS Rookie Topic Starter

    No sir, nothing is overclocked. I have had this video card in a previous computer and did not have these issues... I never downloaded any drivers (windows did it all automatically), could it be possible that I have a bad driver?

    I am looking in my device manager, and under other devices I have "Multimedia Audio Controller" with an orange triangle beside it. Here is a picture, could this be it?
     

    Attached Files:

  7. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Yes, that certainly could be the issue. Are you using onboard sound or do you have a dedicated sound card?
     
  8. Hey Zeus

    Hey Zeus TS Rookie Topic Starter

    I have a dedicated sound card I believe. This motherboard has no on board but came with a sound card.

    Apparently I had another sound card plugged in, I removed that and the Device Manager warning went away. Going to test and see if I still get lock ups.
     
  9. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Okay, that helps lend clarity because the driver cited as causing the problem is igxpdx32.dll and this is an audio driver. My best guess is audio driver conflict resulting in system crashes.
     
  10. Hey Zeus

    Hey Zeus TS Rookie Topic Starter

    Still getting lock ups when playing CoD4, but not getting any when playing Battlefield 2 (both requiring about the same requirements for computer specs).
     
  11. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Update your audio drivers.
     
  12. Hey Zeus

    Hey Zeus TS Rookie Topic Starter

    I believe that is what the problem is.

    I took out the stock sound card and replaced it with the soundcard I removed earlier, downloaded drivers for it, and have not had a problem since.

    Thanks for your help man!
     
  13. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Excellent! Glad it is working out for you.
     

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