Window Vista error "0xc0000013"

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dbrown

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got this error message: Exception Processing Message 0xc0000013 Parameters 0x75F992A0 0x00000004 0x75f992A0 0x75F992A0
cant seem to find a clear solution
can anyone give me a hand
 
We need a lot more information from you because the 0x13 error is caused by many things and there are a boatload of resolves posted on the net.

1. Is this the first time you have experienced it? if so, what were you doing at the time of the crash? If not, when does this error occur?

2. What is your system hardware? We need the make and model of your components. How old is the system

3. Do you have a card reader or USB devices? What other peripherals do you attach?

4. What security software are you running?
 
Dell Optiplex 330

the workstation is almost 2yrs old
there is a webcam and skype headset attached
using window vista w/ SP1
were running McAffe VS8.7
 
Are you aware that McAfee had a major update glitch that affected the entire nation shutting down systems in hospitals, airports, etc.? And that even though they have fixed this error with an update that now McAfee is willing to fix any damage done because of the extensive nature of this glitch?

We also need these questions answered:

1. Is this the first time you have experienced it? if so, what were you doing at the time of the crash? If not, when does this error occur?

2. What is your system hardware? We need the make and model of your components.
 
Window Vista error 0xc0000013

this just starting happening a three days ago
the error message pops up only when the user plugs-in a blackberry cellphone
the user has a Logitech USB Webcam and Logitech USB Headset for Skype
the system hardware is Intel Core Duo 2.40 GHZ 2.00 GB of RAM
 
We take it that no issues occur with the Logitech USB Webcam and Logitech USB Headset for Skype, correct?

The issue is centered on his Blackberry cellphone when connected, correct? If so then the issue is most likely the software for the Blackberry.

Please attach your five most recent minidump files in your next post.

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
 
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