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Window Vista error "0xc0000013"

By dbrown
Apr 27, 2010
  1. got this error message: Exception Processing Message 0xc0000013 Parameters 0x75F992A0 0x00000004 0x75f992A0 0x75F992A0
    cant seem to find a clear solution
    can anyone give me a hand
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    We need a lot more information from you because the 0x13 error is caused by many things and there are a boatload of resolves posted on the net.

    1. Is this the first time you have experienced it? if so, what were you doing at the time of the crash? If not, when does this error occur?

    2. What is your system hardware? We need the make and model of your components. How old is the system

    3. Do you have a card reader or USB devices? What other peripherals do you attach?

    4. What security software are you running?
     
  3. dbrown

    dbrown TS Rookie Topic Starter Posts: 19

    Dell Optiplex 330

    the workstation is almost 2yrs old
    there is a webcam and skype headset attached
    using window vista w/ SP1
    were running McAffe VS8.7
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Are you aware that McAfee had a major update glitch that affected the entire nation shutting down systems in hospitals, airports, etc.? And that even though they have fixed this error with an update that now McAfee is willing to fix any damage done because of the extensive nature of this glitch?

    We also need these questions answered:

    1. Is this the first time you have experienced it? if so, what were you doing at the time of the crash? If not, when does this error occur?

    2. What is your system hardware? We need the make and model of your components.
     
  5. dbrown

    dbrown TS Rookie Topic Starter Posts: 19

    Window Vista error 0xc0000013

    this just starting happening a three days ago
    the error message pops up only when the user plugs-in a blackberry cellphone
    the user has a Logitech USB Webcam and Logitech USB Headset for Skype
    the system hardware is Intel Core Duo 2.40 GHZ 2.00 GB of RAM
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    We take it that no issues occur with the Logitech USB Webcam and Logitech USB Headset for Skype, correct?

    The issue is centered on his Blackberry cellphone when connected, correct? If so then the issue is most likely the software for the Blackberry.

    Please attach your five most recent minidump files in your next post.

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
     
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