Windows auto-restart

[ajay67]

hi

i experience windows auto-restart when i use some applications (neatimage, emulation games..) but not when surfing & normal MS office applications. i checked the event viewer & i got "system error" msg of category (102) and event 1003.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 5/11/2007
Time: 7:19:19 PM
User: N/A
Computer:
Description:
Error code 0000009c, parameter1 00000005, parameter2 8054d5f0, parameter3 b2000018, parameter4 06000e0f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 39 0000009
0020: 63 20 20 50 61 72 61 6d c Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 38 30 35 34 64 35 66 30 8054d5f0
0040: 2c 20 62 32 30 30 30 30 , b20000
0048: 31 38 2c 20 30 36 30 30 18, 0600
0050: 30 65 30 66 0e0f

minidump attached :
help needed plzzzz

 

[CCT]

http://msdn2.microsoft.com/en-gb/library/ms795775.aspx

One good site reports that this is "most commonly it results from overheating, from failed hardware (RAM, CPU, hardware bus, power supply, etc.), or from pushing hardware beyond its capabilities (e.g., overclocking a CPU)".

http://aumha.org/a/stop.htm

 

[peterdiva]

That's crashed at your video card drivers. As they're new try an older version.

BugCheck 9C, {5, 8054d5f0, b2000018, 6000e0f}
Probably caused by : igxpmp32.sys ( igxpmp32+317b81 )
Image name: igxpmp32.sys Timestamp: Tue Apr 17 05:16:25 2007 (4623E7A9)

 

[ajay67]

thnx for your super-quick reply!

i just updated my video card driver to the latest. it's integrated type actually. the auto-restart also happens before the update (ie i used the driver that comes with the mobo). i ran the "pc health" program which come together with the gigabyte mobo & the CPU temp reading is around 45~47. i don't know whether it's on the high side or not. i didn't OC. just did the memtest from CD-ROM & it showed OK.

i bought the system less than 2 weeks ago. do you think i should return & ask the shop to check for the components? may be it's the RAM, video card (ie the whole mobo??) or PSU is the problem?

side note : why is my DDR2 667MHz RAM showing 267MHz on cpu-z? (or should i ask at another section?)

 

[CraigMc]

If you only got it recently then I would definately recommend taking it back for them to have a look at, be sure to back up any of your files first incase they need to perform a reinstall of the O/S though.

 

[peterdiva]

As above. Bugcheck 9C is hardware related, either a driver problem or a faulty piece of hardware.