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Windows auto-restart

By ajay67
May 11, 2007
  1. hi

    i experience windows auto-restart when i use some applications (neatimage, emulation games..) but not when surfing & normal MS office applications. i checked the event viewer & i got "system error" msg of category (102) and event 1003.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 5/11/2007
    Time: 7:19:19 PM
    User: N/A
    Computer:
    Description:
    Error code 0000009c, parameter1 00000005, parameter2 8054d5f0, parameter3 b2000018, parameter4 06000e0f.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 39 0000009
    0020: 63 20 20 50 61 72 61 6d c Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 35 2c 20 000005,
    0038: 38 30 35 34 64 35 66 30 8054d5f0
    0040: 2c 20 62 32 30 30 30 30 , b20000
    0048: 31 38 2c 20 30 36 30 30 18, 0600
    0050: 30 65 30 66 0e0f

    minidump attached :
    help needed plzzzz
     
  2. CCT

    CCT TS Evangelist Posts: 2,653   +6

  3. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    That's crashed at your video card drivers. As they're new try an older version.

    BugCheck 9C, {5, 8054d5f0, b2000018, 6000e0f}
    Probably caused by : igxpmp32.sys ( igxpmp32+317b81 )
    Image name: igxpmp32.sys Timestamp: Tue Apr 17 05:16:25 2007 (4623E7A9)
     
  4. ajay67

    ajay67 TS Rookie Topic Starter

    thnx for your super-quick reply!

    i just updated my video card driver to the latest. it's integrated type actually. the auto-restart also happens before the update (ie i used the driver that comes with the mobo). i ran the "pc health" program which come together with the gigabyte mobo & the CPU temp reading is around 45~47. i don't know whether it's on the high side or not. i didn't OC. just did the memtest from CD-ROM & it showed OK.

    i bought the system less than 2 weeks ago. do you think i should return & ask the shop to check for the components? may be it's the RAM, video card (ie the whole mobo??) or PSU is the problem?

    side note : why is my DDR2 667MHz RAM showing 267MHz on cpu-z? (or should i ask at another section?)
     
  5. CraigMc

    CraigMc TS Rookie Posts: 29

    If you only got it recently then I would definately recommend taking it back for them to have a look at, be sure to back up any of your files first incase they need to perform a reinstall of the O/S though.
     
  6. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    As above. Bugcheck 9C is hardware related, either a driver problem or a faulty piece of hardware.
     
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