Windows crashes when I insert a blank CD or DVD

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Hey,
I'm stuck with this, I have limited pc knowledge but I've narrowed it down to something to do with my PC trying to read a blank disc. After i insert a blank disc, i get the BSOD. I ran the debuger and it suggests the imapi.sys is the probably the cause. Its a long shot but if anybody can help, i'd be really grateful/
Thanks.... Gavin
 
do you know how to get to services and shut down IMAPI CD-Burning COM Service
sounds like cdrom drive failure or software conflict
1. Choose Start > Settings > Control Panel, and then double-click Administrative Tools.
2. Double-click Services.
3. Right-click IMAPI CD-Burning COM Service and choose Properties.
4. Choose Disabled from the Startup Type menu.
5. Click stop, and then click OK.
if it fails to stop
redo above except 5 click start and OK reboot machine go back ,check should be off now
 
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