Windows error and rebooting

[rizznak]

since installing downloaded software, a pop-up appears stating that my pc has recovered from an error. the pop-up appears 4-5 times and then the pc reboots.

Error Signature:

BCCode: f4 BCP1:00000003 BCP2: 893EBDA0 BCP3: 893EBF14 BCP4: 805FA210 OS Ver:5_1_2600 SP: 2_0 PRODUCT: 256_1



I ran a virus scan with an updated version of AVG 8.5 and it didn't pick up any viruses...


Can anybody assist me with a solution?

 

[Bobbye]

Suggest you start a new thread in the Windows Os forum. Copy and paste in the description from above and do the following first:

Start> Run> type in eventvwr

Do this on each the System and the Applications logs:
[1]. Click to open the log>
[2]. Look for the Error>
[3] .Right click on the Error> Properties>
[4]. Click on Copy button, top right, below the down arrow >
[5]. Paste here (Ctrl V)
[6].NOTES

• You can ignore Warnings and Information Events.
• If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
• You don't need to include the lines of code in the box below the Description, if any.
• Please do not copy the entire Event log.

Errors are time coded. You're going to be looking for Errors that correspond to the time of the error message. Include copy of these errors in that thread.

Additionally, not all; of us can open and interpret the minidumps- you have a better chance for help there.

If it ends up being determined that the cause is malware, then come back to this forum and follow the steps HERE. Leave the 3 logs to be reviewed.

 

[kimsland]

I ran a virus scan with an updated version of AVG 8.5 and it didn't pick up any viruses...

AVG has updated to AVG9 quite some time ago

Uninstall AVG
Then run the AVG Remover: http://www.avg.com/filedir/util/support/avgremover_en.exe
Then Restart

Download and install Free Avira: http://www.free-av.com/
Update it And run a full scan

 

[Bobbye]

kimsland, if he follows your direction, he will have a period when he has no antivirus running! Please also note that AVG is still providing support for v8.5.

From AVG Support:

new information about AVG 8.5:

"We encourage all customers to migrate to new version AVG 9.0 as quickly as possible. Our AVG 8.5 versions will continue to receive updates in the short term as customers using these older versions complete their upgrade. As soon as a suitable date to end of support for AVG 8.5 versions is determined, it will be shared with all AVG 8.5 customers."
Thank you

rizznak, please note that end of support for this version, while extended, will end sometime in the future. IF you would like to keep AVG, but sure your update are current.

f you decided to change the antivirus program, here's how to do it safely:

First, download the new AV program you choose and save it to your desktop.

Then Boot into Safe Mode:
Restart the computer> begin tapping the F8 key as soon as the logs loads, before Windows loads.

Go to the Control Panel> Add/Remove Programs> Uninstall all AVG entries.

Right click on Start> Explore> My Computer> Local Drive (C)> Programs, find folder for AVG and do a right click> Delete.

No double-click on the new AV setup on the desktop> Run to install.
As soon as finished, boot into Normal Mode and update the new AV program.

It's your choice, but using this path avoids being vulnerable between removing and installing the AV.

kimsland, please make note that AVG is still supporting v8.5 and it should be the member's choice to either update or change.