TechSpot

Windows Explorer crashes

By seraphina
Jul 17, 2006
Topic Status:
Not open for further replies.
  1. Hi there

    Running a 3 year old machine. 3.2ghz processor, 200gb HD. Windows XP.

    Getting persistent hang-ups, crashes and failures to launch every time I try to open Windows xplorer, My Computer or the Control Panel. I just get "program not responding" messages when I use Windows Task Manager to try and see what's going on. Can't get any of them to run (I'm file managing with 2xExplorer at the moment as a back-up).

    HD was very full (180 plus used), but I've removed a lot of files and still getting the same problems.

    Any ideas? Thanks in advance.
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Lets check for any vius/spyware inefections.

    Read this thread HERE

    Then post a HJT log as a .txt attachment into this thread.

    If it turns out your computer is infected, I will move this thread to the appropriate forum.

    Regards Howard :)
  3. seraphina

    seraphina TS Rookie Topic Starter Posts: 29

    Hijack this logfile as requested
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.


    Boot into safe mode. See how HERE. http://www.bleepingcomputer.com/forums/tutorial61.html

    Turn off system restore.(XP/ME only) See how HERE. http://www.bleepingcomputer.com/forums/tutorial56.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE. http://www.bleepingcomputer.com/forums/tutorial62.html

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    SupaDial

    Close control panel.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    SupaDial.exe
    dumprep.exe
    setup.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad).Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O2 - BHO: BrowserHelper Class - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\System32\nzdd.dll

    O4 - HKLM\..\Run: [SupaDial] C:\Program Files\SupaDial\SupaDial.exe /A

    O4 - Startup: Registration Brothers In Arms EiB Demo.LNK = C:\Documents and Settings\Gavin Williams\Local Settings\Temp\Temporary Directory 1 for BIA_EIB_PC_demo.zip\Brothers in Arms Earned in Blood DEMO PC\Support\Register\RegistrationReminder.exe

    O4 - Global Startup: RealDownload.lnk = C:\Program Files\Real\RealDownload\Realdownload.exe

    O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/common/Member/ClientInstall/10.20.0002/OCI/setup.exe

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\WINDOWS\System32\nzdd.dll
    C:\Program Files\SupaDial

    Reboot into normal mode and turn system restore back on.

    Post a fresh HJT log and let us know how your system is running.


    Regards Howard :)
  5. seraphina

    seraphina TS Rookie Topic Starter Posts: 29

    This is the latest logfile. The system - crossed fingers - seems to be running fine now. Many thanks for your help!
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Your HJT log is clean.

    Regards Howard :)
  7. seraphina

    seraphina TS Rookie Topic Starter Posts: 29

    Thanks again, Howard
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.