Windows Explorer Keep Crashing :S Please help

[James234]

Ok Hey guys sorry for my first post to be asking for help but i have a problem :S

When ever i try to open my "My videos" folder in my doctuments it causes Explorer to crash immediately, if i try to click and drag over it, it crashes immediately if i try to use search to get in there it makes that crash, used Speedupmycomputer virus thingy it made that crash when it came to search for viruses not sure if it was searching the my videos folder but it made it crash :S Ive tried using a different file explorer namely A43 File Management Utility that gave me a file violation error and crashed ive tried doing all the above in Safe mode and that failed too, so please help me


Im running windows xp home

the files in the folder are MPEG i think all of them their just home clips etc

 

[howard_hopkinso]

Hello and welcome to Techspot.

Let`s check to see if you have a malware problem.

Go and read this thread HERE and post a HJT log as an attachment into this thread.

Regards Howard :wave: :wave:

 

[James234]

I think thats it tell me if i did something wrong

 

[howard_hopkinso]

I have move your thread to our Security and the Web forum.

Your system has been hijacked.

Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

If after reading the above, you wish to clean your system, do the following.

Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.

Then, go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

Also, please attach the C:\fixwareout\report.txt.

Also, let me know the results of the AVG Antirootkit scan.

Regards Howard

This thread is for the use of James234 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[James234]

Ok well i only use the computer for Gaming and ya know reading forums so i clean it

 

[howard_hopkinso]

Ok mate, no problem, just follow the instructions.

Regards Howard

This thread is for the use of James234 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[James234]

k just done the first thing with the fixwareout and am able to get in the folder without anything crashing going to carry on with what yous aid

 

[howard_hopkinso]

That`s good news. However, you really need to follow all the instructions, then post the requested log files once you`re finished.

Regards Howard

This thread is for the use of James234 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[James234]

k followed instructions so far just finshed with the online scanner it found 2 spy war 1 i think was a keylogger and some tracking cookies

 

[howard_hopkinso]

That`s why I said you need to follow the instructions. You never know what`s lurking on your system.

Once I have seen your log files, I`ll be able to advise you further.

Regards Howard

This thread is for the use of James234 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.