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Windows has encountered a critical error and will restart in one minute windows 7

By gogo14
Jul 4, 2015
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  1. My wife's lap top start to go to infinite restart with with encountered a critical error massage after she installed one adobe illustrator software it runs stable on on the safe mode but can't restore an old point or remove the software from the safe mode as it the explorer keep crashes each time I try to ope the add/remove tool from the control panel
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Can you perform a factory restore?
     
  3. gogo14

    gogo14 TS Rookie Topic Starter

    How I could that ?
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Press F8 as the laptop first starts repeatedly until you see a list of options. A factory restore option may be in the list
     

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