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By MattG
Jan 8, 2004
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  1. Hey guys, a person i build computers for is having a weird problem.

    One day she disconnected from her DSL service and a box popped up saying to End Now on cccap. She rebooted her computer, and it takes litterally 2 minutes for her icons to pop up now. Nothing is loading on startup that would cuase this that i know of, and i told her to virus scan..and that i would ask some people...you are the people.

    Any ideas you can give me on, or if youve had this problem and fixed it...let me know! Thanks.

    Matt
  2. MrGaribaldi

    MrGaribaldi TechSpot Ambassador Posts: 2,802

    I'm not quite sure, but it seems to be related to this thread...

    The reason I think so is that both seems to have problems with ccapp...

    Have you asked her to try uninstall norton, then install it again? (That should fix the problem if ccapp.exe really is the culprit)
  3. MrGaribaldi

    MrGaribaldi TechSpot Ambassador Posts: 2,802

    Hmm... I found this article in Symantecs knowledgebase...

    It's about a conflict between a Bellsouth DSL modem and NAV... Could be a possible solution even though the description doesn't fit exactly...
  4. ak_in_charge

    ak_in_charge TS Rookie Posts: 137

    If the error message is related to ccapp it is definatley a problem with NAV I agree with MrGaribaldi.

    I would reinstall NAV and all the Symantec software and try it again...It seems like everyone today is having problems wiht NAV causing there computer to be slow...EVERYONE!
  5. MattG

    MattG TS Rookie Topic Starter Posts: 147

    Alright...Thanks guys i will have her do that.
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