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windows installer problem

By cazador31
Jan 13, 2007
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  1. I cannot get anything to install. The program i try to install for a short
    time then i get a message saying to INSERT THE DISK. It tells me to insert
    the disk that is already in. I have two drives and it happens in both of
    them. . I need help here, as i cannot load software. I have done all that microsoft suggests to do.

    XP Home
    512 Ram
     
  2. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,646

    Is you copy of XP up to date from Microsoft. There have been a couple of changes to the installer software. You can do a search at Microsoft for deleting the Installer's Log to start a new one. This file can be corrupted by any number of things.
     
  3. SNGX1275

    SNGX1275 TS Forces Special Posts: 12,552   +301

    Try copying whatever you are trying to install to your hard drive first.
     
  4. cazador31

    cazador31 TS Rookie Topic Starter

    Installer problems

    I tried copying the files to my hard drive and that did not work either. There must be some way to fix this short of reformatting.
     
  5. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,646

    Maybe I missed this .
    Are you trying to install Windows and a message comes up asking for other files?
    Or are you trying to install some other program and the window pops up looking for some files but the indicator shows the disk that is in the CD drive currently?
     
  6. cazador31

    cazador31 TS Rookie Topic Starter

    Installer problems

    I am trying to install other files. No matter which drive i use i get the same message to insert the installer disk. That disk is already in there. It runs most of the way normally then it tells me to insert the disk. I even ejected the disk and put it back in, but still get the same message. It's very perplexing

    Thank You
     
  7. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,646

    You should be able to click on the little diamond next to the disk that is listed . This will bring down Explorer and you can Browse to the files you want. Then just click O.K.
     
  8. cazador31

    cazador31 TS Rookie Topic Starter

    Installer problems

    I'm not sure what you mean. I see no diamond to click. How do i do that?
     
  9. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,646

    Does the message window have the drive listed in a highlighted space?
     
  10. cazador31

    cazador31 TS Rookie Topic Starter

    Installer problems

    No.. the only other place i can the file is in my computer in the drive it is inserted in
     
  11. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,646

    I do not think I am understnding you properly.If you could post a screen shot of your error window that would be great.
     
     
  12. cazador31

    cazador31 TS Rookie Topic Starter

    I can tell you what it says

    INSTALL THE ROXIO 8 SUITE DISK 1--that disk is already in there when i get it.

    Can the sound card cause problems? Soundblaster audigy 2zs
     
  13. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,646

    It does not sound as though the software is installed, so I do not think you could have a conflict at this point.
    I still think you have a problem with the windows installer itself.Try a search at Microsoft. You will see that they have updated and recommend re-installation of the installer software.

    Also, if you think there may be files from failed installs on your HDD and registry .Do a comeplete uninstallation including cleaning the registry , before you try to install again.
     
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