AKHandyman
Posts: 8 +0
Windows Installer...won't remove Nero !
Allright everyone, time to put on the ole thinking caps...I have tried to work through this problem and have researched the KB over at MS. I am trying to remove my original version of Nero 5.5 to supplant that with my bundled software that came with my new Lite-on CD/RW burner. It also has Nero 5.5 Burning CD-ROM.
I am running Win2kpro w/SP3. I am using the Add/Remove program. I click on remove Nero Burning and the windows installer window pops up with "The feature you are trying to use is on a CD-ROM or other removable disk that is not available". Then it prompts me to insert my Nero CD and click okay. I have done that and I then get the next Windows Installer window saying "The path 'Please insert the disk with Nero Burning Rom cannot be found. Please verify that you have access to this location and try again, or try to find the installation package 'Nero-Burning Rom.msi' in a folder which you can install the product Nero Burning Rom". Well, I have opened the CD ROM and found the file Nero-Burning Rom.msi and I clicked on that and then I get the window from the Add/Remove programs and it says " The installation source for this product is not available. Verify that the source exists and that you can access it". I am at a loss as to what exactly the problem is, but I am leaning towards the Windows Installer files being corrupted. I have done what was called for in the MS KB Article 315346, re-registering the windows installer and also trying to reinstall it after trying to remove it. I need some extra guidance or a divine intervention. Anyone out there have this problem? Stuck in Tok, Alaska...AKHandyman
Allright everyone, time to put on the ole thinking caps...I have tried to work through this problem and have researched the KB over at MS. I am trying to remove my original version of Nero 5.5 to supplant that with my bundled software that came with my new Lite-on CD/RW burner. It also has Nero 5.5 Burning CD-ROM.
I am running Win2kpro w/SP3. I am using the Add/Remove program. I click on remove Nero Burning and the windows installer window pops up with "The feature you are trying to use is on a CD-ROM or other removable disk that is not available". Then it prompts me to insert my Nero CD and click okay. I have done that and I then get the next Windows Installer window saying "The path 'Please insert the disk with Nero Burning Rom cannot be found. Please verify that you have access to this location and try again, or try to find the installation package 'Nero-Burning Rom.msi' in a folder which you can install the product Nero Burning Rom". Well, I have opened the CD ROM and found the file Nero-Burning Rom.msi and I clicked on that and then I get the window from the Add/Remove programs and it says " The installation source for this product is not available. Verify that the source exists and that you can access it". I am at a loss as to what exactly the problem is, but I am leaning towards the Windows Installer files being corrupted. I have done what was called for in the MS KB Article 315346, re-registering the windows installer and also trying to reinstall it after trying to remove it. I need some extra guidance or a divine intervention. Anyone out there have this problem? Stuck in Tok, Alaska...AKHandyman