Windows is not functioning right

By twiggyblue
Oct 18, 2008
  1. ok here goes.
    on 10/16 I noticed that windows had done a auto update to my system it was a safety update for office xp...

    Everything went down hill from there aol would not work and neither would my Macafee security center. (free with paid accounts on aol) I reinstalled aol and tried to reinstall Macafee.. aol went ok but Macafee still says I am unprotected and I keep getting the blue screen of death or error that say""we're sorry so and soo had to shut down ect." then it asks to send a report to Microsoft. I did a system restore but the same issues still are happening so I'm thinking virus..

    I contacted Microsoft windows XP help and we did a few things and ran a scan through my c drive (I have 2 operating hard drives) he suggested I do a Microsoft virus scan and it did claim to remove a virus on the D drive but the issues still perasist. I can't download anything including a new virus scan I need some help.. if I have to format I'm good with that because I do back up everything but I don't know how to do it with 2 Hard drives.

    KINGMEET TS Rookie Posts: 25

    hey, try to get this software, ccleaner, Super-Anti-spyware, Malware bytes, and AVG. Run these software and you should be in good shape. This is what I use and I found them to be very good.

    And please never use Macfee again. Its one of the #1 FREE Software that Companies,Schools, and cable services give willingly. IT's Garbage.

    Just letting you now. It really has mess up tons of PCs for me!
    Now Im AVG
  3. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  4. twiggyblue

    twiggyblue TS Rookie Topic Starter Posts: 16

    Hi Kim and thanks.. I did start that process before I posted problem is I can't get the AVG and then HiJack programs to setup on my computer.. this is so frustrating...
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Remove AVG or any other live protecting programs (ie firewall, or Spybots S&D program)

    Then try it

    Anyway I don't like AVG Free anymore!
    Later on try Free Antivirus like Avast or Avira
  6. twiggyblue

    twiggyblue TS Rookie Topic Starter Posts: 16


    ok I uninstalled macafee and turned off all windows firewall, I followed the directions to a T and,

    Avast antiVirus went on fine so id the Comodo firewall the CClean also went on fine.

    when I try to install malwarebytes I get this message...

    Unable to register the DLL/OCX: Regsvr32 failed with exit code 0x3

    so just for kicks I turned off avast and Comodo and tried to install the Malwarebytes again and got the same error (I downloaded it new just incase) it will not install on my computer at all.

    supper anti spyware when on fine.

    the HiJackthis sent an error as well it said,,

    ""Unable to locate component. This application has failed to start because msvbsm60.DLL was not found. Reinstalling the application may fix this.""

    I tried to reinstall same error.

    I'm not sure what to do from this point.
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  8. twiggyblue

    twiggyblue TS Rookie Topic Starter Posts: 16

    here's a log from HiJack it asks if I want to delete anything but I wouldn't know what was ok delete and what isn't Malewarebytes is running a scan now BTW Kim you rock
  9. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Thanks :)

    BTW can you edit your last post
    Then select Advanced Edit
    Then select Manage attachments
    Then delete that attachment, you just put on
    Basically it's not ideal (security wise for you ) to post this info
  10. twiggyblue

    twiggyblue TS Rookie Topic Starter Posts: 16


    sorry about that I thought you'd want to see the logs
  11. twiggyblue

    twiggyblue TS Rookie Topic Starter Posts: 16

    ok the newbie sees what she sent and is kicking herself for it..

    Malwarebytes found a lot of issues and I saved the logs from it as well as will this fix the issues that I am having?
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I hope you viewed the results, and then removed all the threats found, otherwise you'll have to redo it.

    Yes glad you saw the issue with attachment

    by the way, I must logoff, very sorry, very tired
  13. twiggyblue

    twiggyblue TS Rookie Topic Starter Posts: 16

    hard times cause you to make hard decisions

    well after doing the 8 steps and the issues still being present and after reading a few articles I have reformatting both hard drives.. I believe it's just a safer choice for the security of my computer and the content that was on them...

    thanks so much for helping me through the steps....
  14. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Thanks for the update :grinthumb
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