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Windows Live Problem

By GeminiGurl
Feb 9, 2009
  1. Please can someone help me i have tried numerous times to try and install windows Live..

    This is the error message i am getting..... Programms were not installed because it was cancelled, Abort 0x80004004.....

    Please help,,,, I have tried everything
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    MS are aware of this fault, but I have not been able to find a fix (except the usual try uninstall; and use CCleaner including CCleaner registry fix)

    Can you please provide a HijackThis log?

    [​IMG]
    Hijackthis Instructions
    • Make sure you have the LATEST version of HJT (currently v2.0.2) it can be downloaded from HERE
    • Run the HijackThis Installer and it will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe. Please don't change the directory.
    • After installing, the program launches automatically, select Scan now and save a log
    • After the scan is complete please attach your log into a new reply
     
  3. GeminiGurl

    GeminiGurl TS Rookie Topic Starter

    Hijack this log

    Please find attached my Hijack this log

    Helen
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Uninstall:

    I'd even say uninstall ZoneAlarm, also just to make sure

    Then run CCleaner (as per above)
    Then try to re-install WLM again

    Further issues, have a look here: UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions
    I'd say a uTorrent fault, has caused this ;) (ie malware)
     
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