Well That problem it seems like involved windows Media so I guess you have 2 options one try to fix windows media which I can try to help you with. Or 2 get a different media player which I recommend because it would probably be easier then fixing windows media. Try win-amp or the Core media player both these are good I use the coremedia player. If you do want help trying to fix it then say so and tell about what version of windows media you use.