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Windows Server 2000 Crashing Randomly - See dumpfile

By s22225
May 8, 2015
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  1. This is an old Compaq ML330 server which has had intermittent random reboots. Any thoughts/insights would be helpful. I would attach the dmp file, but it is 900MB.

    Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\MEMORY.DMP]
    Kernel Complete Dump File: Full address space is available

    ************************************************************
    WARNING: Dump file has been truncated. Data may be missing.
    ************************************************************

    ************* Symbol Path validation summary **************
    Response Time (ms) Location
    Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    ERROR: KdDebuggerData.Header.OwnerTag is wrong
    WARNING: Data block is 0x302 bytes but only 0x300 bytes could be read
    Unable to read PsLoadedModuleList
    Debugger can not determine kernel base address
    KdDebuggerData.KernBase < SystemRangeStart
    Windows 2000 Kernel Version 2195 UP Free x86 compatible
    Product: LanManNt
    Machine Name:
    Kernel base = 0x00000004 PsLoadedModuleList = 0x00000004
    Debug session time: Thu May 7 16:36:01.390 2015 (UTC - 4:00)
    System Uptime: 0 days 0:52:00.156
    ERROR: KdDebuggerData.Header.OwnerTag is wrong
    WARNING: Data block is 0x302 bytes but only 0x300 bytes could be read
    Unable to read PsLoadedModuleList
    Debugger can not determine kernel base address
    KdDebuggerData.KernBase < SystemRangeStart
    Loading Kernel Symbols
    Unable to read PsLoadedModuleList
    The call to LoadLibrary(kdextx86) failed, Win32 error 0n2
    "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    CS descriptor lookup failed
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get program counter
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 7F, {d, 0, 0, 0}

    ***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    The call to LoadLibrary(kdextx86) failed, Win32 error 0n2
    "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    GetContextState failed, 0xD0000147
    Unable to read selector for PCR for processor 0
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to read selector for PCR for processor 0
    GetContextState failed, 0xD0000147
    Unable to read selector for PCR for processor 0
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

    Followup: MachineOwner
    ---------

    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
     
  2. jobeard

    jobeard TS Ambassador Posts: 9,342   +622

    May I suggest a snapshot of cmd -> eventvwr.msc
    which is the same as control panel->Admin Tools -> event viewer

    * click Windows Logs-> System
    scroll the right window for (!) Error events, the last one will be at the top
    (a)
    ..(1) double click the event -> general
    ..(2) click the copy button lower left
    ..(3) paste into your follow-up reply
    (b) iterate to (a) for two or three of the following errors too
     
  3. s22225

    s22225 TS Rookie Topic Starter

    Some of the recent System Log Errors are below- I saw in bluescreen analyzer that there could be a kernal/processor error..not sure if replacing processor would resolve issues. Thanks for the insight!

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7011
    Date: 5/8/2015
    Time: 11:22:06 AM
    User: N/A
    Computer: Server1
    Description:
    Timeout (30000 milliseconds) waiting for a transaction response from the dmserver service.

    Event Type: Error
    Event Source: w32time
    Event Category: None
    Event ID: 62
    Date: 5/8/2015
    Time: 9:10:11 AM
    User: N/A
    Computer: Server1
    Description:
    This Machine is a PDC of the domain at the root of the forest. Configure to sync from External time source using the net command, 'net time /setsntp:<server name>'.
    Data:
    0000: e5 03 00 00 å...


    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10010
    Date: 5/8/2015
    Time: 7:48:35 AM
    User: NT AUTHORITY\SYSTEM
    Computer: Server1
    Description:
    The server {8BC3F05E-D86B-11D0-A075-00C04FB68820} did not register with DCOM within the required timeout.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7009
    Date: 5/8/2015
    Time: 7:40:11 AM
    User: N/A
    Computer: Server1
    Description:
    Timeout (30000 milliseconds) waiting for the Windows Management Instrumentation service to connect.

    Event Type: Error
    Event Source: EventLog
    Event Category: None
    Event ID: 6008
    Date: 5/8/2015
    Time: 7:31:31 AM
    User: N/A
    Computer: Server1
    Description:
    The previous system shutdown at 4:31:53 PM on 5/7/2015 was unexpected.
    Data:
    0000: df 07 05 00 04 00 07 00 ß.......
    0008: 10 00 1f 00 35 00 6d 00 ....5.m.
    0010: df 07 05 00 04 00 07 00 ß.......
    0018: 14 00 1f 00 35 00 6d 00 ....5.m.

    Event Type: Error
    Event Source: NETLOGON
    Event Category: None
    Event ID: 5722
    Date: 5/7/2015
    Time: 4:10:42 PM
    User: N/A
    Computer: Server1
    Description:
    The session setup from the computer PC1 failed to authenticate. The name of the account referenced in the security database is PC1. The following error occurred:
    Access is denied.
    Data:
    0000: 22 00 00 c0 "..À

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 5/7/2015
    Time: 3:49:21 PM
    User: N/A
    Computer: Server1
    Description:
    The MSSQL$BKUPEXEC service failed to start due to the following error:
    The service did not respond to the start or control request in a timely fashion.
     
  4. jobeard

    jobeard TS Ambassador Posts: 9,342   +622

    This system is (1) joined to a domain (2) failed domain logon.
    Looks like you need to talk to the site help-desk or the admin of the domain - - they usually frown on their users attempting to "fixit themselves".
     
  5. s22225

    s22225 TS Rookie Topic Starter

    I am the domain admin. The issue is with the windows server 2000. These logs are from the server and so is the dump file from the server crash.
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What is the condition of the memory and the hard drive array? Have you tested them?
     
  7. s22225

    s22225 TS Rookie Topic Starter

    The server is pretty old, we are nervous to run any intrusive stress tests in the event it doesn't boot back up. Are you able to get any indication from the dump and logs as to what is most likely the culprit?
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Looks like a memory fault to me... I wonder if Memtest86 or any other memory testing wold help. You could swap memory if you have any
     

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