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Windows Updates won't Update

  1. learninmypc

    learninmypc TS Evangelist Posts: 5,225   +232

    W7 Updates.JPG
    Is that how your W7 update is?
  2. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178

    That should not make a differance. Mine is set the same. Never changed it. I still get my updates. He more or less has some corrupt win files or services. If you read my two pages I posted on his error Ox80070005. Is the main cause as his problems. A factory reset should work, But before he tries that. If possible he should try doing a system restore. From a point when he was not having problems.
    learninmypc likes this.
  3. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

  4. Doctor Gallop

    Doctor Gallop TS Enthusiast Topic Starter Posts: 199

    Okay, Here is where I'm afraid I expose my complete stupidity with computer "stuff".
    I was trying to retrace my steps to a date when the Windows Updates stopped updating.
    If this is the cause of the problem, I know you guys will be rolling your eyes at me.:(
    Every week I run 'Super-Anti Spyware' and it almost always finds up to 10 or more "tracking cookies", and then I let it "quarantine" them.
    Last week sometime, I downloaded Firefox Browser just to give it a try. But right after that I noticed something new in the program list called "Pure Leads".
    Since I did not download it or know what it was I "Deleted it with 'Revo Uninstaller'.
    Now, the next time I ran Super Anti-Spyware....It showed "90" tracking cookies!
    And so.....I let it "Quarantine" them. Right after that is when I started having these update problems.
    Could that be the cause? Should I go back and restore?
  5. learninmypc

    learninmypc TS Evangelist Posts: 5,225   +232

    I too run SuperAntiSpyware every week & I too get tracking cookies. Where did you get your Firefox browser from? You might try using revo to uninstall it & get it from here http://www.techspot.com/downloads/19-mozilla-firefox.html
    In the process of installing it, you might see "tiny boxes" with checked boxes asking you to install them, MAKE SURE you UNcheck those. That might be how you got that "Pure Leads" crap.
    Also, you might get http://www.techspot.com/downloads/132-ccleaner.html
    & UNcheck the cookies box & run it before your SuperAntiSpyware (SAS).
    We are ALL somewhat stupid with the mysteries of the computer, you are not alone. Good luck. :)
  6. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178

    Pureleads is a virus.. Here is a web site which tells how to remove it.


    How to remove PureLeads (Virus Removal Guide) | Malware Removal - Software & Tutorials

    But if you are not sure. If I was you I would jump over to the Virus and malware Form here at Techspot. They will be able to get you up and running right. Plus if this is the cause of your problems. I would not use a system restore. It is hard to say how long this has been in your system.
  7. Doctor Gallop

    Doctor Gallop TS Enthusiast Topic Starter Posts: 199

    Well guys, I want to thank you for all the advice on what I should try to do to fix the Windows Update problem but everything has failed. I tried every suggestion but the Updates will simply not update.
    From what I hear and understand, now my only alternative is to re=install back to factory install condition.
    I have two questions….# 1…Can I do that without the Windows 7 disk?
    And # 2…..Can you suggest an "easy" to understand free back up program I can use before I attempt the Factory re-install of Windows 7 ?
  8. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,371   +167

    Preparing
    1. Make sure you have all your Windows license keys. Magic Jelly Bean Keyfinder should help
    2. Backup your drivers. See HERE
    3. Review Programs and Features to check if there aren't other programs you paid for, that you need to find a license key for Before reinstall
    System Image
    • Windows 7 has system image create/restore functions (google for MS guides on the topic)
    • Otherwise, Macrium Reflect is free to use
    Reinstalling
    • Did you ever create your own backup DVDs? If it's an OEM version of Windows, they usually support it
    • Do you have a recovery partition? That could also do the trick
    • If you have your Windows license key, you can find legit copies of W7 SP1 to download HERE
  9. bazz2004

    bazz2004 TS Maniac Posts: 428   +45

    The good thing is that you are learning plenty of useful stuff about Windows. Reinstalling it is not a great experience largely because it takes forever and you need all personal stuff backed up first. Remember that you'll need to reinstall your programs too and some may need installation disks. Have you checked Windows Services to see if Windows Update is turned on?

    Find Control Panel, System Security, Administative Tools, Component Services, Services. Scroll down until you see Windows Update. Right click Properties and check its status. You want this service set to Automatic Startup. If Windows Update service is stopped you can't install Windows updates.
  10. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178

    Yes there should be a factory partition. If you post your make and model of your computer or laptop. We should be able to help you. With a factory install.
  11. Doctor Gallop

    Doctor Gallop TS Enthusiast Topic Starter Posts: 199

    It is an Emachines, Model EL1360G.
    Because quite literally do not know what I am doing, I am going to take my time and burn all my movies on a DVD, and then images and documents on another DVD for safe keeping. Maybe another for any programs that I can find that I downloaded.
    Then I can always re-install them at a later day, right?
    This must sound foolish to you tech guys...lol.
    Why would I need to download a legit copy of W7 SP1 ?
    When I go back to the original Factory Install, isn't it automatically install that also?
     
  12. Doctor Gallop

    Doctor Gallop TS Enthusiast Topic Starter Posts: 199

  13. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178

    Last edited: Jul 15, 2014
  14. bazz2004

    bazz2004 TS Maniac Posts: 428   +45

    I hope that you checked out my suggestion as to whether Windows Update service has been turned off. It's so obvious that it's an easy option to miss. If the problem is down to this it'll take a few minutes to check and turn it on. Do so before you rush into a reinstall requiring an awful lot of work.
  15. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178

    I would hope that would be the problem to. But he stated earlier he had pickup a virus. He maybe better off with a factory reset or a trip over to the Malware and Virus forum here at Techspot.
  16. bazz2004

    bazz2004 TS Maniac Posts: 428   +45

    Picking up a virus isn't necessary the end of everything. Here's a chance for Doctor Gallop to learn a bit more about Windows and just possibly save what might be an unnecessary load of work. He's got nothing to lose and possibly everything to gain. I once found Windows Update was switched off after uninstalling a piece of unwanted software - almost like a final two fingers to you then. It's dangerous out there.
  17. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178

    True if he did learn a little more.But sometimes not everyone dose. Like I said a trip to the malware virus forum. Might help him out to. Plus get window update .Up and running again. But sometimes after a while a fresh reinstall of the OS is not a bad thing. Can turn out for the best.
  18. Doctor Gallop

    Doctor Gallop TS Enthusiast Topic Starter Posts: 199

    Thank you fellas, for all patience with my lack of knowledge on this subject.
    I am thinking you mean the "Automatic Updates", right? Yes, that was turned on.
    You guys are right about me learning all this new computer stuff. Thanks to you guys at Techspot..I'm learning, slowly, but learning.

    Note....I received the Doctor Gallop nickname from all of my years of working with horses as a trainer at the race track. Many people would come and ask for my advice as to what to do about a horse problem they were having...and thus...'Doctor Gallop'.
  19. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178

    Glad to hear your automatic updates is turn on. As far as installing windows . I have found to links. For emachine's, But it seems emachine dose not support their desktops anymore. So hopefully the two links I gave you will be what you need. Did a manual come with computer when purchased it. It may also give you the correct procedure to install your os.

    Post back here if you need more help. We will be glad to help.
  20. bazz2004

    bazz2004 TS Maniac Posts: 428   +45

    No, I didn't mean the Automatic Updates. That's why I gave you the path to navigate starting from Control Panel. It takes you where you can see all the services that run within Windows. It's well visiting Administrative Tools and looking at all the Windows Services. You'll see how much is going on under the bonnet. Don't worry about messing anything up. Even if this doesn't sort your problem it'll help you find your way around better. Installing Windows isn't that hard just really annoying.
  21. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178

    First of all I doubt his services for windows update is not running. Or as he stated in his first post. They would not have down loaded in the first place. If you look up the error codes he posted. . Its do to malware or lack of permission from the registery. In which case malware has caused. Their is a tool he can use from Microsoft that might help. But he dose not want to. He would be better doing a factory reset or Going over to the virus an malware forum here at Techspot. Let them do their magic.
  22. bazz2004

    bazz2004 TS Maniac Posts: 428   +45

    I agree. Unless you are interested in working within Windows to learn more and try various solutions you might as well reinstall. I keep a backup hard drive ready to switch over in case of failures to boot. I'm not sure that the malware forum has "magic" to work though. There's plenty of high quality easy to use programs available for download. If you spend ages trying to sort Windows Update and fail then go the route of the malware forum it's got to be easier and quicker to reinstall.

    If only it was easy to locate the problems. When I was unable to install ie11, and how I tried, it became a hobby. I switched to the backup drive and periodically returned to the other drive to see if I could fix it. When eventually I found what was wrong it took minutes to sort. My concern too was that malware was the cause even though nothing was being picked up but it wasn't that.
    Last edited: Jul 17, 2014
    Cobalt006 likes this.
  23. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178


    Bazz2004 . I really don't think he not interested. I just think he not sure. He stated he dose not know enough about windows. Which I can understand. So yes you are right a reinstall would be better then the Malware and virus forum . From here he will have learned a little more. Which in turn is a good thing.
  24. bazz2004

    bazz2004 TS Maniac Posts: 428   +45

    I'm looking forward to getting the next iPad and can't help feeling that a lot of people are buying the wrong kit. There's easy to use hardware now and it's being added to all the time. Computers are best for those of us who like messing about with technology or need Windows office software. Windows has never been user friendly enough.
  25. Cobalt006

    Cobalt006 TS Maniac Posts: 1,814   +178

    Yes you are right about computers. As your self . I to love messing with computers, I do a lot of repairing them to. But my opinion is I pads and other tablets are a lot more easier. I see people going to them more and more. Well hopefully the OP will post back and let us know how things are going.


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