Hi all, To start off I have a Dell Inspiron 1420 running windows vista. I wanted to restore my laptop to factory so I pressed F8 on the dell splash screen. It would slowly load up and then ask for "other user" of which I have no username/password for. Leaving it blank, typing in "admin" or coming up with my own possible usernames did not work. I had to restore to factory settings using the OS CD that came with the laptop. Now that it is restored, I am trying to do the many updates it has on it. It will update and then go to restart, only to boot up with "other user" screen again. I am able to power off with the power button and it will start up normally without asking for the "other user", however I don't think my updates are installed. Is this a virus? Hardware issue? Or what? Any help is greatly appreciated... I'm getting really frustrated with this laptop.