beerabuser30
Posts: 198 +0
On my parents laptop it randomly just locks and freezes up. It seems to happen once or twice a day and it doesn't go to a bsod or anything with any useful information. There hasn't been any new programs installed or any new hardware. Anti Virus scans are ran daily and Spyware scanner is ran weekly. The other error I noticed a lot of is hpqrsmon, and I am removing this now since it is never used.The screen goes black and they manually shutdown the computer. I found this in the problem reports. Any Ideas?
Product
Windows
Problem
Shut down unexpectedly
Status
Report Sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
Mini030509-02.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: c2
BCP1: 00000007
BCP2: 0000110B
BCP3: 1803000D
BCP4: 87269748
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 449f3128-ba14-4da3-83b9-22797866ef75
Product
Windows
Problem
Shut down unexpectedly
Status
Report Sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
Mini030509-02.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: c2
BCP1: 00000007
BCP2: 0000110B
BCP3: 1803000D
BCP4: 87269748
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 449f3128-ba14-4da3-83b9-22797866ef75