Windows XP continually rebooting

By arc839
May 24, 2007
  1. Hi . . . Please help I am at my wits end.

    I have an Intel Celeron 2.6 processor
    Operating system: windows XP home with service packs 1 and 2
    384MB DDR (PC1200)

    I recently installed a DVD Drive and no problems existed other than I did not have any sound to hear DVD Movies.

    So this weekend, I upgraded the windows media player and installed a better sound card and have been having this problem ever since.

    I have removed the sound card, but the computer still reboots which is weird in that I have unchecked the automatic restart box under the System Failure Box.

    The stop message I originally received was:

    STOP: 0x0000008E (0XC0000005,0x0067006E,0xEDCFACF0,0X00000000)
    After restarting it rebooted again and I received:
    STOP: 0x0000008E (0XC0000005,0X006B0073,0XEE85CCF0,0X00000000)

    at this point I removed the sound card and replaced the dVD drive with the old CD Burner, but it didn't help and I received this message:

    STOP: 0x0000008E (0XC0000005,0x0067006E,0XEE81ECF0,0X00000000)

    I wish I could get you a copy of the dumpfile, but the computer does not stay running long enough for me to copy.

    Any help?
  2. fastco

    fastco TS Rookie Posts: 1,118

    Can you run it in safe mode with networking? if so you can upload the minidumps so we can see what's going on
  3. fastco

    fastco TS Rookie Posts: 1,118

    Uninstall the upgraded Media Player and go back to the original.
  4. arc839

    arc839 TS Rookie Topic Starter

    I'll try to get the minidumps using safe mode. I was able to use restore and the system seemed to work for a couple of hours and thought it was fixed, but it started again. I should've copied the minidumps, but I thought I was safe. I'll send them as soon as I can.
  5. arc839

    arc839 TS Rookie Topic Starter


    Okay I was able to restore and copy minidumps before it started again. Any assistance that can be provided would be greatly appreciated.

    Attached Files:

  6. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Looks like you have a Trojan - spoolsvv.sys. File info.

    BugCheck 1000008E, {c0000005, 0, f7a0bcf0, 0}
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    Image path: spoolsvv.sys Image name: spoolsvv.sys Timestamp: Thu May 03 22:12:09 2007 (4639EDB9)
  7. arc839

    arc839 TS Rookie Topic Starter


    I'll download the program you suggested to remove it. hope it works.
  8. arc839

    arc839 TS Rookie Topic Starter


    I downloaded the file and ran the program. It seems to have worked, but I have a hard time getting on line. oh well. :hotbounce
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