TechSpot

Windows XP crash

By nexenta
Dec 26, 2007
  1. Hello all,

    After the last installation of XP, my system started to crash several times / day.
    I enabled the Small Memory Dump file and attached 2 files from my last crash.
    I suspect that is something wrong with my LAN drivers but i can not be sure exactly. I also checked the Event viewer and i remark a lot of DCOM errors - Event ID 10016. I don't know if does are related..
    Please advise me what should i do!?
    If you need additional information regarding my system set please post me.
    Thank you very much!
     

    Attached Files:

  2. pdyckman@comcas

    pdyckman@comcas TS Rookie Posts: 718

    You may want to run the install disc again, when you reach the partitioning portion; choose the 'repair' option. Maybe there's a file to be fixed.
     
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    I can't open either of your files in the DMP format.

    For Event Error 10016, Source: DCOM:
    1. Start\Run: DCOMCNFG.exe
    2. Navigate to Component Services\Computers\My Computer\right-click, Properties\Default COM Security tab\Access Permissions\Edit Default
    3. Add your user to the user lists
    4. Reboot the machine

    You did not include the Description of this Event which shows on a right click> Properties of the Event. You can use the Copy icon on top right and paste here..
     
  4. nexenta

    nexenta TS Rookie Topic Starter

    Hello again and thank you for your quick replay :)
    I don't know why the dump files are not accessible.. I installed again the XP and try to see now if the error will occur again. Thank you for the DCOM hint, i will apply with it if the error will appear again. Anyway it seem that one of my HDD experienced some strange behavior and i tucked him out. Let's see what is happen.
    Many thanks! :)
     
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    You're welcome. I've had good luck troubleshooting with the Event Viewer rather than the dump files. I notice quite a few users post their dump files. Perhaps that's the way here. But with Windows XP, everything that occurs is logged in the Event Viewer, whether for Information, Warning or Error.

    It sounds like you're doing multiple reinstalls of Windows XP. I rarely have to send someone to do that , so hold off and see if we can work through this, okay?
     
  6. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Both dumps are crashed exactly with the same problem. From the stack trace, the problem is related to NVENETFD.sys (ie nVidia Lan Driver). Upgrade the nVidia LAN Driver may resolve the blue screen problem.

    STACK_TEXT:
    bacd3c24 ba52b921 40000080 890be130 890a3760 nt!KeBugCheckEx+0x1b
    bacd3c84 b0c8b4ae 890be130 890beeb4 00000001 NDIS!ethFilterDprIndicateReceivePacket+0x5fd
    WARNING: Stack unwind information not available. Following frames may be wrong.
    bacd3ce4 b8ec5da9 00000007 89454630 b8ed8260 NVENETFD+0x34ae
    bacd3d08 b8ec8246 00000000 bab38000 8055b0a0 NVNRM+0xbda9
    bacd3d28 80544e5f 894545b4 89454008 00000000 NVNRM+0xe246
    bacd3d50 80544d44 00000000 0000000e 00000000 nt!KiRetireDpcList+0x61
    bacd3d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x28
     
  7. nexenta

    nexenta TS Rookie Topic Starter

    Hello,

    This is strange..
    My old configuration was 2 HDD: Maxtor 80 GB and Maxtor 250 GB.
    The error occurred after I upgraded my MB and processor: nforge NVIDIA Ultra MCP with Dual core AMD Athlon 64. After the first XP installation the blue screen appeared several times / day till XP didn't worked at all.. Yesterday was a Christmas test day: i installed Windows several times with different configuration: HDD 80 Gb master / 250 Gb slave; switched; HDD 80 alone and only in 1 HDD configuration it works fine (the one with the 250 Gb)..
    The strange behavior was that I can not format the 80Gb HDD with any tool.. During XP installation i can only Quick format (NTFS) the partition not fully format it (the counter stays stuck to 0%). Chkdsk tell me that is no bad cluster on the hdd. Windows recognize the Ultra DMA 6 Mode and every thing seem to be ok but..when i try to do any operation as: copying a file from one hdd to another it works but with a very unusual speed: ~600 - 1000Kb/s.
    I really don't know what it might be wrong (I tried the copy test with / without MB drivers installed and the same problem occurred). Now I work without the 80 Gb HDD plugged in and it works fine. Today I will put the 80 hdd in another machine to see what is happening.
    Related to the Minidump files my guess was that the Nvidia drivers had a problem.. I upgraded to the latest version and the blue screen does not appear :) I don't know if that error have something to do with the HDD problems.. Please, If you have any ideas, advice me.
    Thank you very much!
     
  8. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    From the stack trace, I find the footprint of NVENTTFD (n Vidia LAN Driver) and NVNRM (nVidia network resource manager driver). Which nVidia Device Driver do you upgrade?

    bacd3ce4 b8ec5da9 00000007 89454630 b8ed8260 NVENETFD+0x34ae
    bacd3d08 b8ec8246 00000000 bab38000 8055b0a0 NVNRM+0xbda9
    bacd3d28 80544e5f 894545b4 89454008 00000000 NVNRM+0xe246
     
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