TechSpot

Windows XP get rebooted unexpectedly

By ninjanova
Jun 29, 2008
  1. Hi,
    From past few days, my PC gets restarted unexpectedly. I have done all necessary things suggested here.

    Mostly PC gets rebooted while using Azeureus (a torrent application) and today it is faced while using Firefox. I am also attaching MiniDump files generated due to the error.

    Plz help me to resolve the problem. I have purchased a new PC six months back and all was fine till 10 - 15 days.

    Some of the few errors faced in the fatal error screen & system log in event viewer are appended below :
    *********************
    Fatal error window :
    BCCode : 100000d1 BCP1 : 00000006 BCP2 : 00000002 BCP3 : 00000000
    BCP4 : BA60C504 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

    System log in event viewer :
    Error code 1000008e, parameter1 c0000005, parameter2 ba60c504, parameter3 a8da7730, parameter4 00000000.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0xba60c504, 0xa8da7730, 0x00000000). A dump was saved in:
    C:\WINDOWS\Minidump\Mini062908-02.dmp.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x00000006, 0x00000002, 0x00000000, 0xba60c504). A dump was saved in:
    C:\WINDOWS\Minidump\Mini062908-03.dmp.

    *********************
     

    Attached Files:

  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    All the crashes are caused by Sacm2A.sys, which is a USB modem driver

    I would suggest that you either:
    Update the drivers for your Modem

    Or remove USB and use Ethernet instead, mind you, you probably need too update the Ethernet card drivers first
     
  3. ninjanova

    ninjanova TS Rookie Topic Starter

    Thanks for letting me know root cause of the problem..

    Hi Kims,
    Thanks for letting me know root cause of the problem.. Actually, the problem has started with all this. My ISP has changed the IP settings to dymanic IP. Due to this, my PC could not get the IP address dynamically due to some error with connecting to DHCP server. As per engineers of ISP, they say there might be some problem with the ethernet card on my PC (it is an inbuilt card on the motherboard not a seperate). But when i connect thru USB modem, if connects.

    Can u suggest how do i check if there is a problem with my ethernet card. Also, where do i get a updated drivers of my USB modem. I am using Scientific atlanta 2100 modem.

    Thanks...
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  5. ninjanova

    ninjanova TS Rookie Topic Starter

    Hi...

    Hi Kims,
    So do u mean, there is a fault with the modem and not the ethernet card as cofirmed by the ISP call center exec. How can i check the proper working of the ethernet card since where ever i try to connect, it is not able to retrieve the dynamic IP from the Host server.

    Thanks...
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Disconnect the USB cable (maybe copy and paste this into Notepad first!)
    Connect the ethernet

    Go to Start-->Run-->CMD

    On the command prompt type each of these commands followed by enter (6 Enters)

    ipconfig /release
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /renew
    net stop "DNS Client"
    net start "DNS Client"
    exit

    Restart the modem

    Does your Internet work now
     
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